No response. Disgusting service.

I requested a withdrawal via e-mail on Saturday and have still received nothing. If I logon to my profile it shows that my withdrawal has been processed and that my balance is zero but I have received nothing in my bank account. I have called the call centre twice now in the last two days and they promised me the matter would be escalated and that I would receive a response shortly. This also never happened as was promised to me. I am starting to get worried as I am scared this is a **** and my money is gone. I have also sent the withdrawal department a couple of e-mails. Each time I receive a read receipt, but no reply to my querry. Stop coming with excuses and sort this out. My username is Ulrich91.