SVdw
Shandre Van der westhuizen

1 reviews | Active since Apr 2017

13 Mar 2023, 07:51

No customer service and payout issues!!!!!

On the 25th and 26th of February I was paying blackjack on pragmatic play the game got stuck or something when i pressed to placed my bet it took R5000 on the 25th and R4000 on the 26th i couldn't undo nothing no chips to choose an amount showed nothing and gone was my money no help or solution from supabets after numerous mails and back and forth had to explain everything again and again and again because each time its someone new.

10th March I cashed out with OZOW EFT twice one just before 13:00 second one just after 13:00 the one paid out the second one didn't going back and forth on support chat i phoned and it was said FNB and standard bank is offline it will be in Saturday morning Saturday morning came nothing again no help on the support chat i phoned and asked for the manager she said she will get back to me in minutes well it's Monday today no response i asked yesterday they said it will be in Monday morning and guess what nothing!!!!

They have no customer service or time for you as a customer you don't matter doesn't matter how big of a player you are!!

Im not leaving this here.

I would recommend Betxchange before Supabets!!!

0
Replies (1)
Supabets
Supabets's reply13 Mar 2023, 08:27
Official
 Hi Shandre Van der westhuizen 
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards

Supabets Gaming Group