No bonus

Dear Mr/Mrs

I'm very disappointed in supabets as they send me this e-mail:

Good day Thank you for the email, Thank you however unfortunately there is no theory in which I can provide to you, it simply works with your Luck. however we give out bonuses and free spins to our users it all depends on what you are playing Please feel free to contact us for further assistance. Regards Neria

So she decides i don't have any luck but quick to take your money. I've been playing over a year now and only won once a bonus and have been playing all the slots games. This is unacceptable of how supabets can just take your money