My account not credited

I deposited money to supabets on 2 October 2019 but it was not credited to my account, first day I sent a WhatsApp message to their Whatsapp helpline but someone responded rudely and told me that it takes 24hrs for the money to appear under my account. So I waited for 24 hrs, after 24 hrs I sent a message again then they asked for my username, name of bank, date and reference, I gave them. After that they never came back to me or credited my account. Next day I contacted them again they never rep**** they ignored all my messages. Then following day I used another number to contact them, the told me they are having technical difficulties with nedbank and Absa but their support team are busy fixing the problem.then on 8 October 2019 I got the following message from them"Good day

Please note Nedbank is now automated on our side, meaning the bank should be able to credit automatically,but our team is busy checking for missed payments so i have sent your query to them , i am waiting for response." Then I kept checking my account balance since after the message hoping they fixed it. Yesterday on 10 October 2019 I kept sending messages again asking what happened coz my account is not credited yet but the ignored all my messages again until I used another number again to contact them, then they told me they are having technical difficulties with nedbank and Absa again, so I really don't understand Supabets anymore, are they going to credit my account or they are ******** me?? I want my money back, it's not like I won that money it's the money from my pocket that I wanted to try my luck with.