Missing funds

I made a bank transfer into one of 4 accounts made available by supabets on the 3rd of April by the following day the funds had not yet reflected on my betting account. I made a follow up via email with one of their consultants to requested I send him proof of payment to which I figured was too long a process because I would have to print out a bank so I let it slide.

This past Friday 20th April I made another bank transfer and by yesterday afternoon I still did not have the funds in my betting account so like I did the first time I emailed them and now I was really annoyed so I had printed out my bank statement and highlighted the two incidents and attached to the email I sent.

After exchanging multiple emails with a rather rude consultant who kept saying they need proof of payment after which I had sent them a bank statement and I had explained that there is no better proof of payment than a bank statement, the consultant then asked for my contact details so the manager would call me to which I provided my details and still no follow up or phone call has been made. Either supabets abolish the online deposit facility or upgrade their system because I feel they are *****ing from me as a client willingly or unwittingly.