Lost winning ticket

Last year October 28, 2019 I lost my winning ticket. I went to the branch in Nelspruit were the bet was placed to complete ticket lost form. I provided all the information about the ticket and the form was completed and they did not gave me a copy or reference number. I even ask Supabets operators on Whatsapp and I was told not to worried as long the loss form is completed in the branch (that conversation is still on my phone). Today after 89days of the bet and waiting for my money I was told by the Branch Manager that the ticket was paid out and no other information was provided. During my conversation with the Branch Manager he mentioned that the Area Manager does not keep details of the person that come to collect the money of lost ticket that is less than R5 000.00. When I ask about the purpose of completing a loss form, the answer that I received is not acceptable to me. They response is "administration purpose when come to collect the money after 90 days". To be told that there is nothing they can do for a winning ticket of less than R5000 is bad. Even R10 to someone else is a lot of money. The ticket number in question is S25ACTWCQZSW- ********** .