Lack of respect and poor client service

I recently signed up for Supabets. I did not have much issues except that their " Live chat" service has been under maintanance since I joined and that causes delays when one needs assistance. I have been using the " Request for a call back option" which I did yestreday. I needed some assistance with withdrwawing my winnings since I could not do it on the website, reason being ' I dont know why". The lady I spoke to advised that I send a text message via Whatsapp. I did that as soon as I finished the call with her at 12:06 PM and waited for a response. I sent another request for a call back around 16H00 then decided to call them a few minutes later. A lady answered and advised that she will escalate my request to the right department and the withdrwal will be processed as soon as they receive it. I also sent an email to their FICA department for verification and until now no withdrwal or Fica verification done. The ICING ON THE CAKE is that at the wee hours of the monrning 00:47 to be exact, I received a call from a man claiming to be from Supabets, responding to the " call back request" I sent aroung 16H00 the previous day. In my sleepy state I asked the guy if he thinks this is the right time to be calling people he then responded by saying ' we dont call people but our clinets, I was responding to your request but If dont need help its ok you can leave it" I am still in shock over the level of disrespect from the guy. How dare you call " clients" at that time, not apologise or ask if it is a convenient time to call? or even suggest to call back at the convenient time.