Issues with superbets acc,machine, customer service,treatment,etc.

Hi guys, I joined with supabets,online betting and sports entertainment,I had the worse time ever,I bet on a spin, on the slot machines, it threw me out,I came back,it deducted the funds for the spin,but didn't give the spin,it said error communicating with wallet,and so it kept on doing it until,my cash was all up,after 17emails,10 calls,countless online chats ,on the webpage,and more watsapps,promising they wil assist me,as I have screengrabbs with bet numbers,,to prove it and after they admitted it was an error,I am left ,more disappointed and at a loss,more disorientated,than before,I wanted my cash back,they are not going to give it,I told them if this persists ,I wil close my acc,they have emailed me and taken the liberty,of closing it for me,wowers!!so do I go to the gambling board,the regulatory authority,or ombudsman,or what?the money in question is about only 50 rand,but the machine was faulty,it's they're fault,the assistance I got was very poor ,I begged from Thursday till,Monday,turning up empty promises and feeble excuses,but on principle,that is unfair,not good business,in bad faith, ********* and shoddy,at best,not to mention trying to get help.i was advised to clear my browser and use another one,I did and in the process,lost all my browser passwords and info,went back,same diffs,no change,I would strongly advise against joining supabets,as in all the years,I never experienced it elsewhere,they were astranged,not accommodating, facilitating,helpful,or even had any empathy, nevermind customer service!!!!!