LA
Lizelle A
1 reviews | Active since Jan 2023
09 Apr 2024, 18:06
“Instant withdrawal” still pending after almost 24hrs
Pathetic service and withdrawal times!! I made two FB ewallet withdrawals on supabets. One last night at 23:30 and one this morning at 11. The website states the withdrawals are INSTANT. However almost 16hrs, 3 chats, and 6 emails I’m still waiting and no one will give me anything more than a literal copy and paste response. No apology, no sincerity and zero customer service skills. Just a few minutes ago I joined the chat again and the agent asked my username and I gave it. The chat was ended immediately and I have not been able to connect to an agent again- or they have blocked my access to the chat
If there’s a technical glitch say so. If yoh are going to escalate and provide feedback, PROVIDE FEEDBACK!
Why must I beg and plead and waste hours of my time and data to get withdrawals due to me?
They are pathetic, they used to be the best and fastest, but my last three withdrawals I have to go online and beg for
They will be reported to the WGCRB if the money is not in my wallet TODAY
This is all I get from them
“Good day Thank you for contacting us A query has been sent to the relevant department, we will advise soon as we get feedback. Regards Mpho “
“Good day
Thank you for the email,
Both your requests are pending, and have been escalated for approval.
Thank you for your interaction, please feel free to contact us further should you require any assistance.
Regards Plenty Supabets Support Team”
About 10 emails worth of the same response
Pathetic
Helpful (0)
Replies (8)0
Replies (8)
Supabets's replyOfficial
09 Apr 2024, 18:11Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply09 Apr 2024, 18:11
Official
Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LA
Lizelle A's updateReviewer Update
09 Apr 2024, 18:13******* please do not patronise me. In the time it took you to copy and paste your standard response from a list of templates, there’s NO WAY you have even pulled up my account. I do not want courtesy replies, I want feedback and answers
I do not accept your response as this is the same given to ALL HERE
I do not accept your response as this is the same given to ALL HERE
LA
Lizelle A's update09 Apr 2024, 18:13
Reviewer Update
******* please do not patronise me. In the time it took you to copy and paste your standard response from a list of templates, there’s NO WAY you have even pulled up my account. I do not want courtesy replies, I want feedback and answers
I do not accept your response as this is the same given to ALL HERE
I do not accept your response as this is the same given to ALL HERE
LA
Lizelle A's updateReviewer Update
09 Apr 2024, 18:15One of our agents just called me and asked me “how may I help you?”
At least have the decency to investigate before calling
At least have the decency to investigate before calling
LA
Lizelle A's update09 Apr 2024, 18:15
Reviewer Update
One of our agents just called me and asked me “how may I help you?”
At least have the decency to investigate before calling
At least have the decency to investigate before calling
LA
Lizelle A's updateReviewer Update
09 Apr 2024, 18:18I cannot believe the nerve to actually just call and ask me to explain my issue????? When one of my complaints is the amount of chats and emails I’ve participated in today
Do not call me with questions and “trying to find out what my issue is”
Call me with feedback and answers and results
Do not call me with questions and “trying to find out what my issue is”
Call me with feedback and answers and results
LA
Lizelle A's update09 Apr 2024, 18:18
Reviewer Update
I cannot believe the nerve to actually just call and ask me to explain my issue????? When one of my complaints is the amount of chats and emails I’ve participated in today
Do not call me with questions and “trying to find out what my issue is”
Call me with feedback and answers and results
Do not call me with questions and “trying to find out what my issue is”
Call me with feedback and answers and results
LA
Lizelle A's updateReviewer Update
09 Apr 2024, 18:44My withdrawal has been paid this minute.
I didn’t catch the lady’s name who just called me but she was great and very helpful. Called back in 5 mins as she said she would and the money was paid as she said it would be!!
Thank you for resolving, pity we had to come here for resolution- thank you HP!!!!
I didn’t catch the lady’s name who just called me but she was great and very helpful. Called back in 5 mins as she said she would and the money was paid as she said it would be!!
Thank you for resolving, pity we had to come here for resolution- thank you HP!!!!
LA
Lizelle A's update09 Apr 2024, 18:44
Reviewer Update
My withdrawal has been paid this minute.
I didn’t catch the lady’s name who just called me but she was great and very helpful. Called back in 5 mins as she said she would and the money was paid as she said it would be!!
Thank you for resolving, pity we had to come here for resolution- thank you HP!!!!
I didn’t catch the lady’s name who just called me but she was great and very helpful. Called back in 5 mins as she said she would and the money was paid as she said it would be!!
Thank you for resolving, pity we had to come here for resolution- thank you HP!!!!
Supabets's replyOfficial
09 Apr 2024, 20:20Hi Lizelle Arendse
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.
Regards,
Supabets Gaming Group.
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.
Regards,
Supabets Gaming Group.
Supabets's reply09 Apr 2024, 20:20
Official
Hi Lizelle Arendse
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.
Regards,
Supabets Gaming Group.
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.
Regards,
Supabets Gaming Group.
LA
Thank you for the email,
Your query has been sent the relevant department, for approval.
Please feel free to contact us for further assistance.
Regards
Shownett”
PLEASE DO NOT BOTHER CALLING MY CELL, I will NOT be taking your call unless you Process my withdrawal immediately and then call me once it’s done.
Thereafter, close my account.
Listening to your clients and learning from your mistakes is a critical tool for growth. Supabets is not capable for either sadly.
Lizelle A's updateReviewer Update
10 Apr 2024, 20:59Unfortunately I spoke to soon
24hrs later I am quite literally back at it with Supabets????
I’m absolutely floored by the fact that 24 hrs after my last complaint I’m here again BEGGING for a withdrawal
AGAIN!!!!!
Is writing a bad review on Hello Peter part of the withdrawal process for this company ?
R350 withdrawal made 5 hrs ago INSTANT WITHDRAWAL VIA FNB E-wallet still not processed
I have sent one email to the support service at 6pm but ofcourse, all I was provided with was the usual
“Good Day
24hrs later I am quite literally back at it with Supabets????
I’m absolutely floored by the fact that 24 hrs after my last complaint I’m here again BEGGING for a withdrawal
AGAIN!!!!!
Is writing a bad review on Hello Peter part of the withdrawal process for this company ?
R350 withdrawal made 5 hrs ago INSTANT WITHDRAWAL VIA FNB E-wallet still not processed
I have sent one email to the support service at 6pm but ofcourse, all I was provided with was the usual
“Good Day
Thank you for the email,
Your query has been sent the relevant department, for approval.
Please feel free to contact us for further assistance.
Regards
Shownett”
PLEASE DO NOT BOTHER CALLING MY CELL, I will NOT be taking your call unless you Process my withdrawal immediately and then call me once it’s done.
Thereafter, close my account.
Listening to your clients and learning from your mistakes is a critical tool for growth. Supabets is not capable for either sadly.
LA
Lizelle A's update10 Apr 2024, 20:59
Reviewer Update
Unfortunately I spoke to soon
24hrs later I am quite literally back at it with Supabets????
I’m absolutely floored by the fact that 24 hrs after my last complaint I’m here again BEGGING for a withdrawal
AGAIN!!!!!
Is writing a bad review on Hello Peter part of the withdrawal process for this company ?
R350 withdrawal made 5 hrs ago INSTANT WITHDRAWAL VIA FNB E-wallet still not processed
I have sent one email to the support service at 6pm but ofcourse, all I was provided with was the usual
“Good Day
24hrs later I am quite literally back at it with Supabets????
I’m absolutely floored by the fact that 24 hrs after my last complaint I’m here again BEGGING for a withdrawal
AGAIN!!!!!
Is writing a bad review on Hello Peter part of the withdrawal process for this company ?
R350 withdrawal made 5 hrs ago INSTANT WITHDRAWAL VIA FNB E-wallet still not processed
I have sent one email to the support service at 6pm but ofcourse, all I was provided with was the usual
“Good Day
Thank you for the email,
Your query has been sent the relevant department, for approval.
Please feel free to contact us for further assistance.
Regards
Shownett”
PLEASE DO NOT BOTHER CALLING MY CELL, I will NOT be taking your call unless you Process my withdrawal immediately and then call me once it’s done.
Thereafter, close my account.
Listening to your clients and learning from your mistakes is a critical tool for growth. Supabets is not capable for either sadly.
Supabets's replyOfficial
10 Apr 2024, 22:01Hi Lizelle Arendse
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply10 Apr 2024, 22:01
Official
Hi Lizelle Arendse
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.