MC
Mo C
1 reviews | Active since Jun 2020
01 Apr 2024, 13:18
*****ing from customers
Supabets are robbing customers of their money. When you deposit there's no issues, but when winnings need to be allocated to your account or you need to withdraw then they give you the run around. Been waiting 4 days now for my R1000 winning to be allocated to my ***..... The call center keeps dropping calls or promises to escalate and give feedback but it never happens.
It takes 7-10 calls just so that you can inform them of your problem. Then another. 70 calls trying to get feedback..... Why can the gambling board not step here????
I'm fuming with the current state of things at this company. Get new leadership coz you're running this business like a government institution.
Helpful (0)
Replies (6)0
Replies (6)
Supabets's replyOfficial
01 Apr 2024, 14:16Hi Mo Cass
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply01 Apr 2024, 14:16
Official
Hi Mo Cass
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
MC
Mo C's updateReviewer Update
01 Apr 2024, 19:27Still haven't been contacted by your "EXPERIENCED AGENT"
MC
Mo C's update01 Apr 2024, 19:27
Reviewer Update
Still haven't been contacted by your "EXPERIENCED AGENT"
Supabets's replyOfficial
01 Apr 2024, 20:37 Hi Mo Cass
One of our agents have been trying to be in contact with you on 071 *** 536 please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
One of our agents have been trying to be in contact with you on 071 *** 536 please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
Supabets's reply01 Apr 2024, 20:37
Official
Hi Mo Cass
One of our agents have been trying to be in contact with you on 071 *** 536 please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
One of our agents have been trying to be in contact with you on 071 *** 536 please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
Supabets's replyOfficial
01 Apr 2024, 21:03 Hi Mo Cass
One of our agents have been tried to be in contact with you on 071 *** 536 , your line rings until voicemail. Please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
One of our agents have been tried to be in contact with you on 071 *** 536 , your line rings until voicemail. Please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
Supabets's reply01 Apr 2024, 21:03
Official
Hi Mo Cass
One of our agents have been tried to be in contact with you on 071 *** 536 , your line rings until voicemail. Please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
One of our agents have been tried to be in contact with you on 071 *** 536 , your line rings until voicemail. Please confirm an alternative number which we can contact you on.
Kind regards,
Supabets Gaming Group.
MC
Mo C's updateReviewer Update
02 Apr 2024, 10:04My number works just fine, but your agents put the phone down as soon as I answer.
MC
Mo C's update02 Apr 2024, 10:04
Reviewer Update
My number works just fine, but your agents put the phone down as soon as I answer.
Supabets's replyOfficial
02 Apr 2024, 10:09 Hi Mo Cass
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply02 Apr 2024, 10:09
Official
Hi Mo Cass
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.