*********** staff and super bad service

I made an instant deposit using 'ozow' on supabets app but they telling me it doesn't show on their bank statement but on my bank statement it shows the money went to supabets , I think supabets staff doesn't know how the instant deposit works because they keep asking me for proof and I sent them my bank statement and I went to the capital bank and the consultant called supabets and talked to Daniel who told me to WhatsApp bank statement to him they will sort it out bit still nothing happened , I talked to them for more than 1 hour without any help .

Supabets must train their staff to handle technical queries and it is supabets job to contact 'ozow' as it their service not a client problem.

If my money is not credited by today I'm going to escalate this query to Ombudsman