RM
Ranjith M
1 reviews | Active since Feb 2024
16 Feb 2024, 15:25
Incompetence Customer Support
Incompetence customer support. I have made a deposit of R200 using one voucher on the 9th February. However I was logged out immediately after the transaction was submitted. I logged back in and tried to reload the voucher but msg came up as already redeemed. I contacted one voucher and they confirmed that the transaction was successfully processed with Supabets and they gave the time of the transaction. I contacted customer support on all their different avenues, Supabets chat, WhatsApp chat and emailed support with copy of the voucher and given the time of the transaction to date (a week later) I have not received any feedback other than it has been escalated since day one.
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Replies (3)
Supabets's replyOfficial
16 Feb 2024, 16:25Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Best regards,
Supabets's reply16 Feb 2024, 16:25
Official
Hi There
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Best regards,
RM
Ranjith M's updateReviewer Update
16 Feb 2024, 19:24Thank you for getting an agent to call at 4 30pm however she promised to call back within half an hour but still has not called back.
RM
Ranjith M's update16 Feb 2024, 19:24
Reviewer Update
Thank you for getting an agent to call at 4 30pm however she promised to call back within half an hour but still has not called back.
Supabets's replyOfficial
16 Feb 2024, 20:25Hi Ranjith M
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply16 Feb 2024, 20:25
Official
Hi Ranjith M
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Best regards,