Incompetence, arrogance and nonchalance!!!

So while playing a pragmatic game, Buffalo king is megaways, I made a 100 rand withdrawal and was left with R12. Before my withdrawal I won 5 free spins on their prize drop promo which I opted into. After the withdrawal I went back into the same game and my 5 free spins popped up and I accepted them, on my 2nd or 3rd spin of 5 I got the 4 bonus symbols and was awarded 12 free spins as is the norm, betting 60 cents. When you get free spins , there is a small amount that you win for getting the bonus symbols. Including this small fee of 3 rand or so, my total win in the spins was 40 rand. Now instead of that being added to my balance, a pop up notification came up and said that my 40 rand would be credited to my account in 2 hours. That was on the 23rd of Jan 2025. It is now the 25th and I have spent the past 2 days having yo chase their *********** agents on the onsite chat, on email and even on WhatsApp and all I get is an automated nonsense response of my query being escalated. Then the service provider came back with a dismissive and inconclusive response, not adressing my actual issue!!! I gave them multiple attachments with proof that the funds were never credited but to no avail. The agents are not interested I'm understanding the issue. I was not planning on writing a review but I am sick to death with their incompetence, arrogance and nonchalance about my situation. Now 40 rand is not much at all, however, the principle is vital to me because I deposit a lot of money weekly on this site and they just don't care!!! I was consiclosing my account immediately ( which the agent was so motivated to do, unsurprisingly), but I would be letting them and their pathetic service provider get away with arrogance and incompetence.. so I will fight till my funds are credited and then shut my account down. I am seriously annoyed and irritated!!!