Inability to withdraw from Supabets.

I have been submitting continuous complaint regarding my ongoing inability to withdraw funds from my Supabets account despite completing FICA verification successfully every single day for the past two weeks.

Each time I attempt a withdrawal, the system indicates that my FICA verification has been successful, yet I am repeatedly required to re-submit FICA documents. This cycle has continued without resolution and has rendered my account effectively deposit-only, as I am unable to access winnings or withdraw my own funds.

I have raised this issue multiple times via WhatsApp, telephone calls, and email. I have been informed on more than one occasion that my query was “escalated,” yet no concrete resolution has been provided. Despite this, I receive notifications asking me to rate my service experience, implying the matter has been resolved when it clearly has not.

My enquiries have been sent to the following addresses without assistance:

*** *** *** *** ***

I am repeatedly told that the issue is caused by an “automated system” and that it cannot be resolved manually. This is unacceptable.

Regulatory compliance under the FICA Act does not absolve Supabets of its responsibility to ensure customer funds are accessible once verification has been approved.

This situation creates the reasonable impression that deposits are accepted freely, while withdrawals are obstructed through unresolved system failures. I request the following immediately.