I won and tried to withdraw R400 from my account on the 13th and waited for the withdrawal number n pin n nothing reported in my inbox but my supabets acc shoes that I did withdraw the money

I won and tried to withdraw R400 from my account on the 13th and waited for the withdrawal number n pin n nothing reported in my inbox but my supabets acc shoes that I did withdraw the money.i called,emailed n watsapped wth their agents but they kept telling me that they will resolve my issue even now I'm still waiting for them to resolve my issue...I can send you our conversations and I bought R65 voucher using my bank account and it was successful but it wasn't located in my account I told them about that also and they said they will help.im still waiting.I need my winnings