MR
Musa R

1 reviews | Active since Jun 2020

09 Jul 2020, 15:40

I mean it is just R200

I made a withdrawal using FNB ewallet for the amount of R200. On the 2nd of July 2020. I contacted Supabets after 24 hours because the money did not reflect on my cellphone number. I was patient with Supabets for the next few days hoping they will find a solution, since I was not the only customer having the same problem. After a few more days I gave supabets a ring. I was assisted by Pamela she was very helpful. She informed me that igame has paid and I should check with FNB ewallet. I contacted FNB and they informed me that nothing has been sent to my cellphone number. Pamela also contacted FNB to verify my story. For the past few days she was in contact with me, igame and FNB.

I have been dialing *120*277# hoping that I would have received my money, but still nothing. I have spent more than R200 airtime calling Supabets and FNB.

Surely after getting confirmation from FNB should have came up with a solution. Either cancelling the withdrawal without a penalty fee or something.

I mean it is only R200. Can you please kindly also compensate my airtime and data which I used to contact support.

0
Replies (2)
Supabets
Supabets's reply10 Jul 2020, 07:28
Official
Good day Musa

We acknowledge receipt of your request and one of our agents will be in contact with you in due course.

We apologise for any inconvenience this might have caused.

Kind regards

Supabets Gaming Group
MR
Musa R's update13 Jul 2020, 13:52
Reviewer Update
Still waiting