I don't know If Ill use Supabets again

Supabets,

Your initial response times to previous emails were great but for some reason I have not received any answers to my queries not have I been provided any form of reference relating to my queries.

I have just been told that someone is looking into it by staff for days now. When I try to contact yourselves via the necessary platforms, I immediately get the feeling that I am not important as a customer and that my business is not valued due to the way I have been treated and dealt with thus far.

After numerous emails that have not been responded to, or either receiving a response telling me they have escalated the query to the relevant department, I tried using chat so many times and it is an absolute nightmare too. Immediately, once I connect with your agents I seem to receive a series of templated messages for chats that are copied and pasted from your 'script' for chats which are strategically sent in specific order for every chat that is taken.

When I connect with staff on chat after raising my query, they ask you to confirm your username and they then close the chat very quickly to avoid dealing with your issue and say I'm being unresponsive to get rid of me is what does it for me. This has happened a few times and it is frustrating as you simply get the same templated response on chat again and the person with the same name you just were connected to that said you didn't reply acts like they don't know what your query is.

I also was asked for my number via chat and said that i will get a call on another chat whilst enquiring on updates, I got a phone call and explained to the gentleman what I need and he told me that I will receive a response regarding a promotion enquiry and the other enquiry was relating to cashback and after asking me what games I play, I told him and he mentioned that this will be credited on Friday and that I will receive a response via email regarding the promotion. Friday has come and a cashback credit has been received of R2.00 which is strange as my deposits over the past week was +R2500 and again on chat I was unable to receive clarity on enquiries which should be able to be answered.

Emails have been sent and have been uresponded to regarding both queries, phone calls have been made and I was provided with an explanation and believed all was resolved then but it seems like what I was told on the phone was a lie and completely the opposite in contrast to what guidance or advice was provided at the time of the call.

There has been no sense of urgency in dealing with the queries raised and clearly there has been no duty of care displayed here for your customer whatsoever when attempting to engage with you.

What's crazy is that I've only been using Supabets since joining in March this year and I have spent R72,130.51 according to my transaction history on my account. I don't want special treatment but geez how much do I need to deposit until you start taking me seriously and dealing with me like a company should with its customers.

As someone who also works with customers on a daily basis for a company that transacts business/income online just like yourselves, I always assist my customers to the best of my abilities. I do unfortunately believe that your customer services needs drastic improvement as I feel the service received thus far has been inadequate and unreliable.

I don't know If Ill use Supabets again - The stars are for the games only, I wouldn't rate them If I didn't have to.