Horrible experience - withdrawal request - lost a good customer

Good day, I am super disappointed with the service from Supabets. I spend in excess of R40 000-R60 000 a month in deposits. First time requesting a withdrawal of a measly R4700 I have issues. The website states that withdrawals are processed within the hour but this is certainly not the case. The lice chat agents keep sending generic responses ane same with call Centre. It is such an unpleasant experience. I am going to Cape Town tomorrow and I needed the funds for my business trip. But judging from all the bad reviews this is unlikely to happen. Super super disappointed with my experience and the customer service. I certainly will not be making use of Supabets again. Horrible experience