AK
Angelo K

1 reviews | Active since Nov 2018

18 Mar 2022, 07:57

Fix your poor service issues #Fediup

Your agents have been responding to my message saying that my issue is escalated it's been 29 hours since I made the 1st query. And since then I've been struggling to get the details of why my account can't be released from the game that keeps von strucking at the same spot. I've been back and forth between agents vwh0 all have a different response no consistency and accuracy all just a joke. The one response that really pushed me was On can't do anything if you can't provide an error message. Hello my game is not moving the slots get stuck at the same spot and I am not getting an error message. I've been waiting as my issue was escalated 10 times in a period of 24 hours. I was just given the same message is received the same time a day ago. Please get a manager or director to respond to me. Because your agents are not knowledgeable to find a solution and I am fed up with the nonsense they are messaging me. Poor service for the amount money I spend on Supabets.

0
Replies (5)
Supabets
Supabets's reply18 Mar 2022, 08:10
Official
Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group
AK
Angelo K's update18 Mar 2022, 10:23
Reviewer Update
Hi, I received a call but the issue is still persisting. Plea
se call me back. Thank you, A King
Supabets
Supabets's reply18 Mar 2022, 10:25
Official
Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group
AK
Angelo K's update19 Mar 2022, 13:29
Reviewer Update
Hi it's now day 3 and I am still waiting for a solution to the Tesla game that is stuck and I amnot
able to 0pay. 8vw done everything you instructed me to do but the slots are stuck. PLEASE CALL ME.

Supabets
Supabets's reply19 Mar 2022, 13:45
Official
 Hi There 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group