NC
Nerissa C
1 reviews | Active since Mar 2011
22 Sept 2024, 07:54
FICA - ****
I'm unable to withdraw my winnings. The FICA uploads are complete but there is a system error on contact details. It says phone number doesn't match despite this being the number they smsd registration to. Their support team doesn't respond to emails either. I've emailed all docs and no acknowledgement. Wish I read the reviews before depositing, never had such issues with Sunbet! To the contact center, pls urgently payout the money owing!
Helpful (0)
Replies (7)0
Replies (7)
Supabets's replyOfficial
22 Sept 2024, 08:08Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply22 Sept 2024, 08:08
Official
Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
NC
Nerissa C's updateReviewer Update
24 Sept 2024, 06:40This issue is still not resolved and my money is stuck. This is not only frustrating but your intentional delays are *********. Your agent said within 24 hours and it's been 48 hours but the FICA is still not complete. I've submitted docs 5 times via the website and also sent via email. Please urgently revert.
NC
Nerissa C's update24 Sept 2024, 06:40
Reviewer Update
This issue is still not resolved and my money is stuck. This is not only frustrating but your intentional delays are *********. Your agent said within 24 hours and it's been 48 hours but the FICA is still not complete. I've submitted docs 5 times via the website and also sent via email. Please urgently revert.
Supabets's replyOfficial
24 Sept 2024, 08:58 Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply24 Sept 2024, 08:58
Official
Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
NC
Nerissa C's updateReviewer Update
26 Sept 2024, 08:48The FICA was finally completed on the 24th of September but my withdrawal is still pending approval. They introduce another delay in their process which is yet again a struggle to resolve. Pls urgently pay out the money due to me.
NC
Nerissa C's update26 Sept 2024, 08:48
Reviewer Update
The FICA was finally completed on the 24th of September but my withdrawal is still pending approval. They introduce another delay in their process which is yet again a struggle to resolve. Pls urgently pay out the money due to me.
Supabets's replyOfficial
26 Sept 2024, 09:00Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply26 Sept 2024, 09:00
Official
Hi Nerissa
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
NC
Nerissa C's updateReviewer Update
26 Sept 2024, 17:12Are you guys even serious right now??
Dear Nerissa
Your request to withdraw R1000.00 from your Supabets player account using Ozow with reference *** was not successful.
The failure reason is: Something went wrong while processing your transaction. Please try again later.
Dear Nerissa
Your request to withdraw R1000.00 from your Supabets player account using Ozow with reference *** was not successful.
The failure reason is: Something went wrong while processing your transaction. Please try again later.
NC
Nerissa C's update26 Sept 2024, 17:12
Reviewer Update
Are you guys even serious right now??
Dear Nerissa
Your request to withdraw R1000.00 from your Supabets player account using Ozow with reference *** was not successful.
The failure reason is: Something went wrong while processing your transaction. Please try again later.
Dear Nerissa
Your request to withdraw R1000.00 from your Supabets player account using Ozow with reference *** was not successful.
The failure reason is: Something went wrong while processing your transaction. Please try again later.
Supabets's replyOfficial
26 Sept 2024, 20:44Hi Nerissa,
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply26 Sept 2024, 20:44
Official
Hi Nerissa,
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.