FAILURE TO RESOLVE A DEPOSIT not reflecting ISSUE AGAIN!!

Good Day

Another 2 Ozow payments that has not been credited, day 4 😡 no feedback.... Supabets really don't follow up on enquiries.

Your support team is nothing more then useless, you have to keep asking and asking else their is zero correspondence , unless you enquire about it , and it still doesn't get sorted out, who trains these people, don't even have the decency to offer some sort of compensation for making clients wait for their deposit , literally giving you their money and your very best is “ we will escalate” (the only thing you seem to do there!!!) , when this issue arises, and from what I can see online, this is a very very big part of your clients frustrations!!!

I absolutely loath it when I have to deal with you personally, all you seem to do is copy paste everything, from the greeting to the useless replies, your live chat is 100% of the time not operating you do NOT call back , and when you try call in, even your answering service is putting in a hopeles loop, what are you even getting paid to do and...WHY? I am sure I speak for all your clients when I say we would appreciate some positive feedback or some empathy or something a bit more personal or even an attempt to put us at ease. Or hey … here is an IDEA …. how bout going the extra mile for your clients!!!! You will be surprise, how much more patient, we are when we have regular updates and some sort of vocabulary from you, other then your SUPAgreeting

"Hi, thanks for messaging SUPABETS - the place to bet, spin, play. Win. and you bet I can help you. If you let me have your SUPABETS username, helping you becomes SUPAfast.

“ WHATEVER MAKES YOU SLEEP AT NIGHT BUDDY” Somebody is a little ****-**** pants on fire !!

You should honestly take some more pride in your duty as a support agent!! There is currently zero positive feedback regarding Supabets Support service, in fact complaints board reckons after investigation 1% of 90 issues gets resolved! SHAMEFUL , how you treat the very people who support your platform enabling you to even have this job, in fact aids to the salaries paid to you, SheSha — Baba !!! put away the Tiktok’s and the soccer and start doing your god dam jobs your giving Supabets a bad reputation.

Seriously Customer service is probably the most important part of a company you are the frontmen of the bussiness and let me tell you if this was a war, poeple you would already have your little white crosses all over the cemetery loooong ago, do you need some training because I will train you free of charge I will take one for the team!! There are 100”s of unemployed People out there myself included who would absolutely love an income and probably treat this job with the gratitude it deserves!!! Absolutely USELESS!!

You should honestly take some more pride in your duty as a support agent!! There is currently zero positive feedback regarding Supabets Support service, in fact complaints board reckons after investigation 1% of 90 issues gets resolved! SHAMEFULL how you treat the very people who support your platform in fact aids to the salaries paid to you, SheSha — Baba !!! put away the Tiktok’s and the soccer and start doing your god dam jobs your giving Supabets a bad reputation. NOW, finance department. Is everything okay at home, seems you have some trust issues!!!

I called my bank, they reckon the money has already been sent long ago, so after 4 days , why, are we still waiting for our money, so making your problems, the clients problem problems. Sort your systems out for Pete’s sake man, how may unhappy clients and errors and issues on the freakin thing do u need before you actually work to resolve future problems! Seriously is there A level of angry Caren, you need to reach before this happens??? What is the point of a proof of payment ( I mean its really all in the name , I will give u second)…….., You people expect your clients to trust you with their money but u cannot return the trust.

This is once again an outstanding t performance from sportingbet Team WELL DONE GUYS , i am very keen to report this to the ombudsman, and all the major review sites as i am a member on most.

Very disappointed once again, I can only imagine the frustrations the partners at Supabets must endure having to rely on your ideas of CUSTOMER SERVICE, especially when there is so many other plartforms, performing so much better and offering so much more.

HAIBO !!! PROUDLY South African NE! Maybe try switching it on and of guys seems to work in this country!!

Don’t bother replying I am sure I have heard it before same **** different day, don't bother calling either just give me my credit or refund me plz.

Best Regards FED~ UP - DEBBIE007