Excuses in crediting my account

Yesterday I made an eft deposit of R600 with a wrong reference apparently the number that was used for previous deposit. I contacted supabets, Stella, Rebecca, Nomonde all of them kept on telling me is will be fixed shortly. From yesterday morning, the evening another agent told me it will be fixed shortly, this morning I'm being told it was escalated to the 'wrong reference Dept " I asked for them to give me their contact details I was told that they don't answer phones nor emails, people who work with money wow. I work with all South African banks I know how they work, immediate payment from Capitec to FNB doesn't even take 3mins to reflect. The other agent went as far as Ohhh I see you deposited R600 the other ones says it's not reflecting. I believe that there's only one "me" on your system, I have sent more than 30 chats, an email without luck. I have sent Proof of payment, all I'm asking is for supabets to credit my account or let me know if I'm an additional to the people complaining about their deposits or one of those people who ended up cutting ties with supabets. Fix it, I worked hard for that money.