Disgusting service

I have always experienced dreadfull service from Supabets but this time it was like never before, I made a deposit and sent the Proof of payment on the 10th of July, I am aware that I had used the incorrect reference number however if they thought it would be too much trouble to allocate that payment they should have just refunded me.. It's currently been 7 days and I have been following up everyday and everyday I am told it has been sent to the relevent department first by Lungile and then by Busisiwe.. I mean how many times must a payment be escalated? I would really appreciate it if you could refund me my money because just because it's small change to you and you would rather worry about bigger deposits I worked hard for that money and don't appreciate how you treat your clients its absolutely disgusting.