Disgruntled customer

I don't understand how my first review of Supabets was removed when I am stating facts. I won R4000 on a free spin game, cashed that out. Later the same day I won R700 on another game that had nothing to do with the game they are claiming had a technical issue. From that R700 I requested a cash out of R600. Two days later Supabets cancelled both my cash out requests stating that there was a technical issue, but why did they cancel my R600 cash out that was not won on the game that they said had a technical issue? Anyway, I had an agent call me from Supabets this morning. Very understanding and helpful, he has constantly contacted me since this morning to provide me feedback on my matter. He looked into my transactions and saw what I was talking about and promised to query it with the relevant department and I appreciate his help. That's the only glimpse of hope I have in this whole debacle.