Disappointed

Can someone please assist and give me feedback. I withdrew money on the 30th of July 2019 @ FNB sparkle pay. Two transactions i.e R2500 each and l only received one payment. I've been querying this since the 31st and waisted so much airtime calling your contact centre. Initially l was told l reached my limit, then l requested the money to be sent back to my account and this never happened. I was told the transaction was resubmitted for a payout, l haven't received the funds my Supabets ewallet is still on zero why should it take more than 5 days for me to widthraw funds? Am really disappointed your consultants keep on telling me different stories and promising to provide feedback this is so ***********. Worse the supervisor on duty when l called l was told cannot take my call am really disappointed please just payout my money and close the account this is pathetic there's lots of companies providing the same but better service.