TD
Thobile D
1 reviews | Active since Sept 2019
11 Apr 2026, 09:49
Disabled account with no support feedback to help fix it
Honestly Supabets is unfair. I’ve been using them for years with no problem. Yesterday I played and won and when I tried to withdraw it required me to take a selfie they said its for verification since its my “first withdrawal”. Like i’ve said, I have been withdrawing with this account before with no issues. Fine I did take the selfie as they requesting and it kept giving me error message written “null”. I desperately attempted because I thought its network or something. I closed the tab and tried again only to find that my account was disabled. I do get it, it might be for security protection or whatever. My question is why would they asd the selfie option if its not gonna help verify us or something? Well I did call the support and the girl said she will check what could be the problem. She called me back again as a person “who’s still reviewing the matter” After that she never got back to me. I did text support on whatsapp and they asked for my documents which I guess its part of fica and they took them forwaded to fica dept and they never got back to me. I contacted their facebook page and support from the site with no luck.
I’m really not happy with what they did. I just want to withdraw my winnings and stop using the site again.
Helpful (0)
Replies (5)0
Replies (5)
Supabets's replyOfficial
11 Apr 2026, 10:39Hi Thobile
We sincerely apologise for the inconvenience caused. We are currently experiencing technical issues with our verification (selfie) process, which may have resulted in the error and your account being temporarily disabled.
Our team is actively working to resolve this, and your query has been escalated to ensure your account is reviewed and reinstated as soon as possible.
We appreciate your patience while we sort this out.
Kind regards,
Support Team
Supabets's reply11 Apr 2026, 10:39
Official
Hi Thobile
We sincerely apologise for the inconvenience caused. We are currently experiencing technical issues with our verification (selfie) process, which may have resulted in the error and your account being temporarily disabled.
Our team is actively working to resolve this, and your query has been escalated to ensure your account is reviewed and reinstated as soon as possible.
We appreciate your patience while we sort this out.
Kind regards,
Support Team
TD
Thobile D's updateReviewer Update
13 Apr 2026, 10:12Hi Supabets, honestly I didn’t think i’d still be right here writing a review again. My issue hasn’t been resolved even now. I spoke to this consultant and she told me to login and I was able to login and she said I must try to withdraw and when I did it required the selfie verification again. I did the selfie attempt and my account was disabled again. Whatever that is happening is so unfair. I did send my details to whatsapp support for fica and they said they forwarded them to fica dept. At this point i’m only requesting to be given a manual option where I can maybe be able to fica on my own if what you guys want. The only thing I want is my winnings money only then you guys can feel free to disable my account for good cause clearly we gonna be in this rollercoaster for too long. You guys please give me my winnings then you take your account for good I promise I won’t bother anyone cause I won’t be using the site ever again if its how things are gonna be. Thank you
TD
Thobile D's update13 Apr 2026, 10:12
Reviewer Update
Hi Supabets, honestly I didn’t think i’d still be right here writing a review again. My issue hasn’t been resolved even now. I spoke to this consultant and she told me to login and I was able to login and she said I must try to withdraw and when I did it required the selfie verification again. I did the selfie attempt and my account was disabled again. Whatever that is happening is so unfair. I did send my details to whatsapp support for fica and they said they forwarded them to fica dept. At this point i’m only requesting to be given a manual option where I can maybe be able to fica on my own if what you guys want. The only thing I want is my winnings money only then you guys can feel free to disable my account for good cause clearly we gonna be in this rollercoaster for too long. You guys please give me my winnings then you take your account for good I promise I won’t bother anyone cause I won’t be using the site ever again if its how things are gonna be. Thank you
Supabets's replyOfficial
13 Apr 2026, 11:31Hi Thobile Dlamini
We sincerely apologise for the continued frustration and understand your concern.
Please note that the repeated account disabling is linked to the ongoing technical issue with our selfie verification process. Our team is actively working on resolving this to prevent further disruptions.
Your documents have been received and escalated to the relevant department for manual review. We appreciate your suggestion regarding manual verification, and this is being considered to assist in resolving your account and withdrawal as soon as possible.
Thank you for your patience while we work to finalize this matter.
Kind regards,
Supabets Gaming Group
We sincerely apologise for the continued frustration and understand your concern.
Please note that the repeated account disabling is linked to the ongoing technical issue with our selfie verification process. Our team is actively working on resolving this to prevent further disruptions.
Your documents have been received and escalated to the relevant department for manual review. We appreciate your suggestion regarding manual verification, and this is being considered to assist in resolving your account and withdrawal as soon as possible.
Thank you for your patience while we work to finalize this matter.
Kind regards,
Supabets Gaming Group
Supabets's reply13 Apr 2026, 11:31
Official
Hi Thobile Dlamini
We sincerely apologise for the continued frustration and understand your concern.
Please note that the repeated account disabling is linked to the ongoing technical issue with our selfie verification process. Our team is actively working on resolving this to prevent further disruptions.
Your documents have been received and escalated to the relevant department for manual review. We appreciate your suggestion regarding manual verification, and this is being considered to assist in resolving your account and withdrawal as soon as possible.
Thank you for your patience while we work to finalize this matter.
Kind regards,
Supabets Gaming Group
We sincerely apologise for the continued frustration and understand your concern.
Please note that the repeated account disabling is linked to the ongoing technical issue with our selfie verification process. Our team is actively working on resolving this to prevent further disruptions.
Your documents have been received and escalated to the relevant department for manual review. We appreciate your suggestion regarding manual verification, and this is being considered to assist in resolving your account and withdrawal as soon as possible.
Thank you for your patience while we work to finalize this matter.
Kind regards,
Supabets Gaming Group
TD
Thobile D's updateReviewer Update
13 Apr 2026, 16:45Good day,
My account was active again and I went to check the fica side and it says my fica was approved. When I try to withdraw it’s still giving me the same error and it was disabled again. At this point I don’t know what I must do. It seems like this will be going on and on until whatever. I’ve been using this account for years with successful withdrawals. Can’t a consultant or anyone call maybe withdraw on my behalf on your side guys. They can confirm security questions with me so the money can be withdrawn to my account. Please assist.
Thank you
My account was active again and I went to check the fica side and it says my fica was approved. When I try to withdraw it’s still giving me the same error and it was disabled again. At this point I don’t know what I must do. It seems like this will be going on and on until whatever. I’ve been using this account for years with successful withdrawals. Can’t a consultant or anyone call maybe withdraw on my behalf on your side guys. They can confirm security questions with me so the money can be withdrawn to my account. Please assist.
Thank you
TD
Thobile D's update13 Apr 2026, 16:45
Reviewer Update
Good day,
My account was active again and I went to check the fica side and it says my fica was approved. When I try to withdraw it’s still giving me the same error and it was disabled again. At this point I don’t know what I must do. It seems like this will be going on and on until whatever. I’ve been using this account for years with successful withdrawals. Can’t a consultant or anyone call maybe withdraw on my behalf on your side guys. They can confirm security questions with me so the money can be withdrawn to my account. Please assist.
Thank you
My account was active again and I went to check the fica side and it says my fica was approved. When I try to withdraw it’s still giving me the same error and it was disabled again. At this point I don’t know what I must do. It seems like this will be going on and on until whatever. I’ve been using this account for years with successful withdrawals. Can’t a consultant or anyone call maybe withdraw on my behalf on your side guys. They can confirm security questions with me so the money can be withdrawn to my account. Please assist.
Thank you
Supabets's replyOfficial
13 Apr 2026, 17:22Hi Thobile Dlamini,
We sincerely apologise for the continued inconvenience and understand how frustrating this situation must be for you, especially after multiple attempts to resolve it.
Please be assured that your matter has now been escalated to our Operations Team for urgent investigation and resolution. They are currently reviewing your account and working towards resolving the withdrawal issue as quickly as possible.We truly appreciate your patience and will keep you updated on any progress.
Kind regards,
Supabets Support Team
We sincerely apologise for the continued inconvenience and understand how frustrating this situation must be for you, especially after multiple attempts to resolve it.
Please be assured that your matter has now been escalated to our Operations Team for urgent investigation and resolution. They are currently reviewing your account and working towards resolving the withdrawal issue as quickly as possible.We truly appreciate your patience and will keep you updated on any progress.
Kind regards,
Supabets Support Team
Supabets's reply13 Apr 2026, 17:22
Official
Hi Thobile Dlamini,
We sincerely apologise for the continued inconvenience and understand how frustrating this situation must be for you, especially after multiple attempts to resolve it.
Please be assured that your matter has now been escalated to our Operations Team for urgent investigation and resolution. They are currently reviewing your account and working towards resolving the withdrawal issue as quickly as possible.We truly appreciate your patience and will keep you updated on any progress.
Kind regards,
Supabets Support Team
We sincerely apologise for the continued inconvenience and understand how frustrating this situation must be for you, especially after multiple attempts to resolve it.
Please be assured that your matter has now been escalated to our Operations Team for urgent investigation and resolution. They are currently reviewing your account and working towards resolving the withdrawal issue as quickly as possible.We truly appreciate your patience and will keep you updated on any progress.
Kind regards,
Supabets Support Team