Deposted money into account and it doesn't reflect. NO SUPPORT FROM SUPABETS

I deposited money into Supabets ABSA account. Money was paid from a Capitec account and was made to reflect immediately in Supabets's account. I paid an extra fee just to do this. Supabets were phoned several times to assist with this problem and since last week Thursday there's not a single response or any money reflecting in my Supabets account. The amount was R20495.00. I need this money to reflect ASAP