PK
Pravishka K

1 reviews | Active since Jun 2014

21 May 2021, 12:28

Deposits don’t reflect!

The direct deposit that is made does not reflect l, I once took over 10 chats because the agent just ignores the chat once you mention deposit. A deposit made at 9:47 am was allocated to me at 9pm! This is standard bank to standard bank eft. So then I decided to do a direct deposit into the account they provide and now again sitting with money that does not reflect. I play roulette. The reason I put in the money was because I expect a certain number to come in. Instead the number does come in but the money I put in is not there so I couldn’t bet. We then forced to use the money differently as apposed to how I want to because I have to wait 10 hours for something that should be immediate. I am a Hollywood bets customer and decided to try out supabets.... but this is a huge regret! Sort out ur systems this is my money you playing with!!

0
Replies (6)
Supabets
Supabets's reply21 May 2021, 12:33
Official
Hi Pravishka

Than you for bringing this to our attention. A consultant will contact you shortly to assist. 

Supabets Gaming Group. 

Best regards,

PK
Pravishka K's update21 May 2021, 14:22
Reviewer Update
So more than two hours later I am still waiting. A gentleman called by the name of Jarred and said that he will call back in 10 minutes after speaking to the manager. I sent a query to their whatsapp no *** with proof of payment at 12:08 ... no response AS EXPECTED not even a hello. This is a deposit made at an ATM directly into their SB standard bank account *** with the correct reference used. Two deposits made at the exact same ATM minutes apart. One reflects the other one not... even though it was sent through to them, nothing. I will once again have to play games I don’t really want to. Just to make sure IT IS NOT STANDARD BANK AT FAULT I have made THREE DIFFERENT DEPOSITS into MY Standard Bank account and ALL THREE REFLECTED IMMEDIATELY. I spoke to an agent prior to my review on hello Peter and she told me she can’t tell me when it will be allocated. Previously on the 18th of May I had to wait 11 hours for a deposit to reflect! So no feedback, no communication and if you are a live game player, the site is not for you. I STRONGLY ADVISE ANYONE WHO HAS THE SAME PROBLEM AS ME TO USE HOLLYWOOD BETS, from experience it is much much better! VERY REGRETFUL TO HAVE SIGNED UP AT SUPABETS. I see many reviews here where people have the same problem as I do, take my advise you won’t be sorry! Customer service here is pathetic just false promises nothing more.
PK
Pravishka K's update21 May 2021, 14:27
Reviewer Update
There’s a reason the trust index is 1 star guys if there was zero stars I’m sure that’s where it would be sitting.
Supabets
Supabets's reply21 May 2021, 14:28
Official
Hi Pravishka

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards
Supabets Gaming Group.

Best regards,

PK
Pravishka K's update21 May 2021, 14:36
Reviewer Update
Busisiwe called me now, she went to the deposit department and she made sure they credited it. One good agent, you need more like her
Supabets
Supabets's reply23 May 2021, 08:51
Official
 Hi Pravishka 

Thank you for your message we will always ensure that our agents provide a better service to our customers.

Regards
Supabets Gaming Group

Best regards,