Deposit not reflecting

On the 9th of March 2022, i deposited R350 into my Supabets account, using the OZOW platform. On the next day, i sent an email to Supabets Support, together with all supporting documentation, indicating that my deposit is not reflecting. An individual from Support, reverted back, saying my querry has been escalated and is receiving attention. I sent another email, requesting feedback on the 22 March, and from the reply i received, it seems no one has attended to the matter. Really, the so-called Supabets Support is the weakest part of that business it is not helping their customers at all.