Deposit not credited

I made deposit via Capitec on the 27th of June 2024 that was not credited. I've spoken to chat agents, WhatsApp to emails sent about this issue with no resolve. I'm asked to send proof of pay which I sent my bank statement clearly showing the payment and capitec pay reference for the payment that wasn't credited. I'm asked to send a detailed proof of payment I ask what kind of proof is that still not assists in that area. Even on the Supabets website payment section shows payment was made. Honestly this is lazy and poor customer support. Check your site and records it shows payment was made also capitec pay doesn't offer traditional proof of payments just check their website you guys should know that.