vT
victor T

1 reviews | Active since Feb 2022

22 Feb 2022, 12:08

Day light robery

48 hours my account is frozen after winning bonus.I rolled over the bonus properly without breaking any bonus rules.My account is closed without notice,phone call or explanation.

The respect I had for Supabets only to discover they will behave like the fly by night online casinos, When you win they block you from accessing your funds.

0
Replies (11)
Supabets
Supabets's reply22 Feb 2022, 12:15
Official
 Hi There,

We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group
 
vT
victor T's update22 Feb 2022, 13:15
Reviewer Update
I just received a phone call from 1 of the humble agents.Thank you for coming to my rescue.Well done
Supabets
Supabets's reply22 Feb 2022, 13:17
Official
Hi Victor

Thank you for your feedback, please feel free to contact our support line for further assistance.

  Kind regards,

Supabets Gaming Group 
vT
victor T's update22 Feb 2022, 14:49
Reviewer Update
I have resent my fica documents.Nothing has been done.Please activate my account its taking way too long now
Supabets
Supabets's reply22 Feb 2022, 14:52
Official
Hi Victor 

 We apologize for any inconvenience this might have caused  our experienced agents will be in contact with you shortly.
 
Kind Regards,
Supabets Gaming Group.
vT
victor T's update22 Feb 2022, 15:35
Reviewer Update
HERE IS A FUNNY RESPONSE


"Good day
Dear Valued Customer
Thank you for contacting us. Please be advised that your account is suspended and is under investigation on instruction from ***** Prevention team. They've alerted us to suspected bonus abuse."


QUESTION,ARE THESE BONUSES DESIGNED TO MAKE CUSTOMERS LOSE,IF THEY WIN THEY GET BLOCKED AND INTIMIDATED.

NEXT STEP,GAMBLING BOARD TO HELP ME OUT.WOW SUPABETS
Supabets
Supabets's reply22 Feb 2022, 15:47
Official
Hi Victor, 

Please be advised that we are currently liaising with the relevant department as soon as feedback is received one of our agent will be in contact with you.

Kind Regards,
Supabets Gaming Group.
vT
victor T's update23 Feb 2022, 16:21
Reviewer Update
I am still waiting for you 96 hour investigation. Come on guys. Its clear I won fairly. Just open my account.

My odds were over 2.4 though you require 1.4 and above
give the system 33% chance of winning, I gave the system 66%
I took several risks big teams to lose. Hats how I won .

You should be congratulating me not blocking me
Supabets
Supabets's reply23 Feb 2022, 16:35
Official
Hi Victor, 

We apologize for any inconvenience this might have caused.
Please be advised that we are currently liaising with the relevant department as soon as feedback is received one of our agent will be in contact with you.

Kind Regards,
Supabets Gaming Group.
vT
victor T's update24 Feb 2022, 07:05
Reviewer Update
good morning. Its been 5 days.

Supabets upon realizing I DID FAIR PLAY STILL CANNOT OPEN MY ACCOUNT AND PAYUP.

WHY do you bully your clients like this??
Supabets
Supabets's reply24 Feb 2022, 07:13
Official
  Hi Victor 

 We apologize for any inconvenience this might have caused  our experienced agents will be in contact with you shortly.
 
Kind Regards,
Supabets Gaming Group.