LM
Louisa M
1 reviews | Active since Jan 2022
25 Apr 2022, 18:12
Consultants unwilling to assist me
I made ozow eft deposit of R152 into my supabets accounts the money went of my account but was never credited into my supabets account or reversed into my TymeBank account. I tried reaching out to consultants via live chat or what's app chat. They all ask for my user name and what method I used after a while they end the chat. Username Oratile415896. TymeBank. R152.00 once-off payment for Supabets from Acc......3101. Bal R0.48, 25Apr 17:39
Helpful (0)
Replies (8)0
Replies (8)
Supabets's replyOfficial
25 Apr 2022, 18:28 Hi Louisa M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply25 Apr 2022, 18:28
Official
Hi Louisa M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
LM
Louisa M's updateReviewer Update
25 Apr 2022, 18:33Thank you for your swift response, I will wait for a consultant to be in contact.
LM
Louisa M's update25 Apr 2022, 18:33
Reviewer Update
Thank you for your swift response, I will wait for a consultant to be in contact.
Supabets's replyOfficial
25 Apr 2022, 18:46Hi Louisa
Please note one of our agents tried calling you on the number provided however it rings and goes to voicemail. Please provide a alternative that we can use to contact you or a appropriate time.
Please note one of our agents tried calling you on the number provided however it rings and goes to voicemail. Please provide a alternative that we can use to contact you or a appropriate time.
Supabets's reply25 Apr 2022, 18:46
Official
Hi Louisa
Please note one of our agents tried calling you on the number provided however it rings and goes to voicemail. Please provide a alternative that we can use to contact you or a appropriate time.
Please note one of our agents tried calling you on the number provided however it rings and goes to voicemail. Please provide a alternative that we can use to contact you or a appropriate time.
Supabets's replyOfficial
25 Apr 2022, 18:53Not a problem, Thank you.
Supabets's reply25 Apr 2022, 18:53
Official
Not a problem, Thank you.
LM
Louisa M's updateReviewer Update
27 Apr 2022, 07:40Good day please tell me a turnaround time for this to be resolved. Everytime I follow up a consultant tells me to be patient. How long must I wait? Thanks
LM
Louisa M's update27 Apr 2022, 07:40
Reviewer Update
Good day please tell me a turnaround time for this to be resolved. Everytime I follow up a consultant tells me to be patient. How long must I wait? Thanks
Supabets's replyOfficial
27 Apr 2022, 08:10 Hi Louisa M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply27 Apr 2022, 08:10
Official
Hi Louisa M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
LM
Louisa M's updateReviewer Update
27 Apr 2022, 09:27I have recieved a courtesy call from supabets agent that my account has been credited. Thank you for your assistance.
LM
Louisa M's update27 Apr 2022, 09:27
Reviewer Update
I have recieved a courtesy call from supabets agent that my account has been credited. Thank you for your assistance.
Supabets's replyOfficial
27 Apr 2022, 10:23Hi Louisa M
Thank you for your positive feedback, we do apologize for the inconvenience caused and we wish you a warm stay with us. For further assistance kindly contact our support team.
Kinda Regards
Supabets Gaming Group
Thank you for your positive feedback, we do apologize for the inconvenience caused and we wish you a warm stay with us. For further assistance kindly contact our support team.
Kinda Regards
Supabets Gaming Group
Supabets's reply27 Apr 2022, 10:23
Official
Hi Louisa M
Thank you for your positive feedback, we do apologize for the inconvenience caused and we wish you a warm stay with us. For further assistance kindly contact our support team.
Kinda Regards
Supabets Gaming Group
Thank you for your positive feedback, we do apologize for the inconvenience caused and we wish you a warm stay with us. For further assistance kindly contact our support team.
Kinda Regards
Supabets Gaming Group