Bookmakers not responding

Betslip ID S37ATETSCZEE- ********** Coupon state Active - in progress User ********** Tjama M. Date 28/03/2018 13:38:37 Bet type Multiple Accreditation type User account Pending Detail Status Running Stakes 10.00 R Bonus 58.75 R Potential winnings 2,408.75 R Payment date Event list Event Start date Odd class Type U/O Odds Fixed Result Outcome Eastern Football Team Reserve - Kwoon Chung Southern - Correct Score 28/03/2018 12:19:00 Correct Score (FT) Other Br 10.75 Other Br Navy Football Club - Sukhothai FC - Handicap (Home -1) 28/03/2018 12:45:00 Handicap Live 1 H 19.00 X H

the score was 1:2 when the bet was placed and I betted a Handicap on Home - 1 , so the home team scored 2 goal and the match ended on 3:2 . how is it that its a draw ? please explain clearly