Bonus Abuse-what a load of hogwash

I signed up and was given a bonus amount of R200. According to the terms and conditions you had to use this bonus within a specified time and had to bet the amount R200 A minimum of 4 times and can only be used on single bets, before you could transfer these bonus funds and any winnings to your account and then withdraw. I followed these instructions and won an amount of R1456.00 in total, I then transferred an amount of R1000 and kept the balance to keep betting. i do the withdrawal, its gives me a message of successful and payouts done in 48 hours that was on the 27.08.2021. so far so good, the next day i log in to make a soccer bet , only to see a pop up message that bonus has been voided due to ABUSE!! I didn't understand and still don't so i email the support team and the Fica team for explanation. after much waiting, follow ups and calls that got transferred endlessly i finally got a response and a screen shot that just says bonus abuse. how is it that all along things were fine, bets are accepted and verified and then when you want your money its bonus abuse?? something very fishy and after seeing the complaints on this platform i can see im not the only one, so i have escalated to legal aid and clientele as this is day light *******? how is the bet accepted, processed then paying time its voided? really why is the system not detecting abuse' when the bet is being made but only when its pay out time, you guys have no transparency and as a first time better i was excited now i regret even giving this website a second look, i want my money and that's the bottom line, no proper explanation or anything that makes sense is the only response i got, how may more people have to complain before this company is brought to book? please people i wont recommend them,