Bad Support service

I would just like to express the apalling service of the supabets support structure, both within the account messaging system and their ********** email.

Im extremely concerned with the minimal assistance or lack thereof with regards to the support department. I have realised that the only time I get help here, is when I skip protocol and bother one of their personnel ********** because it seems their online support staff just dont take pride in assisting clients. Its a pity I have to mention here that the only time i have been well assisted is when attended to by a "Heidi" and "Lungile", as well as responses from whoever is handling their facebook.

It leaves one questioning if whoever recieves these messages on behalf of your Support team is even productive and taking us seriously?

I have on four occasions ranging from 9 september 2018 sought assistance with regards to my request of changing my contact numbers but I have to this day not been helped. I have on three of the attempts not even been afforded the decency of a mere response. This is so frustrating and inconvenient as you cannot use withdrawal functions such as ewallets without the correct number of which they dont even bother to attend to.

Why does it seem like we are only needed for betting with our money but when we need assistance and clarification from their side, we are not attended to? And surely if they are not going to help at all why dont they enable it that we change that ourselves online then??

What must we do when it looks like the platform we love and trust does not even service us accordingly.

I think after the recently past mess of being offline for days, they should atleast be fighting to keep the rest of us who stayed on board, instead of pushing us away