Bad Service

Made an immediate EFT payment on 26 September 2019 at 22:03 and it's been over 18hrs and the funds are yet to reflect in my account. And when you call the call center all they tell you is the funds have been allocated but i haven't received the money in my account. So what happens to my bets which i have not been able to place due to your backlog which i was only advised only on my 5th call to your call center