JM
Jacob M
1 reviews | Active since Oct 2022
28 Nov 2025, 08:21
Bad service
Bad service ever my query has been escalated since last week Thursday regarding fica documents. Everytime i call im told ww have escalated to relevant departments with no response. Their system for fica has been offline since last week but for deppsit is working that strange
Helpful (0)
Replies (5)0
Replies (5)
Supabets's replyOfficial
28 Nov 2025, 08:41Hi Jacob Malatji
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply28 Nov 2025, 08:41
Official
Hi Jacob Malatji
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
JM
Jacob M's updateReviewer Update
28 Nov 2025, 10:09System upgrade for more than sevwn days.
JM
Jacob M's update28 Nov 2025, 10:09
Reviewer Update
System upgrade for more than sevwn days.
Supabets's replyOfficial
28 Nov 2025, 13:47 HI Jacob Malatji
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the system upgrade taking longer than expected. The upgrade has taken more than seven days due to unexpected technical issues that our team is still urgently working to resolve. We understand how frustrating this delay is and appreciate your patience during this period. Please rest assured that restoring full functionality is our top priority, and we will update you as soon as the system is fully operational. If there is anything specific you need assistance with in the meantime, please let us know and we will do our best to help.
Kind regards,
Supabets Gaming Group
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the system upgrade taking longer than expected. The upgrade has taken more than seven days due to unexpected technical issues that our team is still urgently working to resolve. We understand how frustrating this delay is and appreciate your patience during this period. Please rest assured that restoring full functionality is our top priority, and we will update you as soon as the system is fully operational. If there is anything specific you need assistance with in the meantime, please let us know and we will do our best to help.
Kind regards,
Supabets Gaming Group
Supabets's reply28 Nov 2025, 13:47
Official
HI Jacob Malatji
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the system upgrade taking longer than expected. The upgrade has taken more than seven days due to unexpected technical issues that our team is still urgently working to resolve. We understand how frustrating this delay is and appreciate your patience during this period. Please rest assured that restoring full functionality is our top priority, and we will update you as soon as the system is fully operational. If there is anything specific you need assistance with in the meantime, please let us know and we will do our best to help.
Kind regards,
Supabets Gaming Group
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the system upgrade taking longer than expected. The upgrade has taken more than seven days due to unexpected technical issues that our team is still urgently working to resolve. We understand how frustrating this delay is and appreciate your patience during this period. Please rest assured that restoring full functionality is our top priority, and we will update you as soon as the system is fully operational. If there is anything specific you need assistance with in the meantime, please let us know and we will do our best to help.
Kind regards,
Supabets Gaming Group
JM
Jacob M's updateReviewer Update
28 Nov 2025, 14:36According to my understanding yoir technician should have go for system testing before they go live to check if all in order. Now you see that all was done without checking and clients are affected they can't even upload documents on line as your system is rejecting
JM
Jacob M's update28 Nov 2025, 14:36
Reviewer Update
According to my understanding yoir technician should have go for system testing before they go live to check if all in order. Now you see that all was done without checking and clients are affected they can't even upload documents on line as your system is rejecting
Supabets's replyOfficial
28 Nov 2025, 22:00 Hi Jacob Malatji
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply28 Nov 2025, 22:00
Official
Hi Jacob Malatji
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group