1 reviews | Active since May 2017

16 May 2017, 18:53

Bad Service

<p>I regularly make deposits using my online banking service to place bets on supabets and ive had a relatively good service from them over the last two years, until this past Sunday 2017/05/14.</p> <p> </p> <p>I made three deposits of R100 each and forwarded all three proofof payments as I usually do when making a deposit.</p> <p> </p> <p>two of these deposits were credited with relative ease and it good time bearing in mind that it was a sunday, but the 3rd was not credited at all which I left as I thought its Sunday it will be credited the following day.</p> <p> </p> <p>To my horror Iwas told the Monday that the money was not received even after sending all three proof of paymenys clearly depicting different times the deposits were made.</p> <p> </p> <p>I have been on a call with a supervisor named Kagisofor over an hour who had no meaningful explanation for me and treated me as if I do not understand how banking operate after telling him numerous times he has the proof in fronf of him that shows the payments.</p> <p> </p> <p>how do you trust an establishment that makes millions and still ***** the little pittance we use to play their games which we endup losing anyway,</p>

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Replies (2)
Supabets
Supabets's reply14 Jul 2017, 13:26
Official

Good day Sir

Supabets acknowledges receipt of your review . Your query was escalated to our support team for investigation. We will provide you with feedback in due course.

Kind regards

Supabets Gaming Group

Supabets
Supabets's reply24 Jul 2017, 17:06
Official

Dear Sir

Thank you for making contact with us.

As a company we strive to satisfy all our customers.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

We did an investigation into your query and it was confirmed that your account has been credited. We do apologise for the poor service you received or for any inconvenience this may have caused you.

Should you need any further assistance please do not hesitate to contact us on *** or on ***.

Kind Regards

Supabets Gaming Group