BAD CUSTOMER SERVICE

I am extremely disappointed with the level of service offered by supabets, I put so much money in and dont complain when you take it which is most of the time, sure its gambling and i get that but when it comes time that i need problem solving with regards to my winnings which is not even over R300 then i expect at least a little bit of customer loyalty service.. They always asking for ticket numbers whenever you call for assistance around your winnings. The staff also tend to be rather condescending, They drop client calls, respond arrogantly to emails and WhatsApp messages and they don't bother assisting you with your query, also constantly closing live chats, they cut you off before you get to type your query or assist you. If you lucky to get somebody that actually chats back they tell you that the relevant department will get back to you but nobody ever does.. I've have an issue since 20/07/2022 and even though I've given them proof of the betting transactions in the form of screen shots they keep asking for ticket numbers which i dont have! If i could just maybe explain my situation to somebody then they will know what my problem is but its just IMPOSSIBLE getting to explain the problem i am currently experiencing because these people just keep closing the chats, Geez i tried explaining my problem more than 20 times to 20 different live chat consultants but while I'm busy typing halfway through i just get cutoff and its seriously ANNOYING!!!!! Common supabets you see all these people here on hello Peter complaining about your pathetic customer service, do something about it!!! We all spend thousands and thousands of rands on your online gambling platform I'm sure we all deserve top quality customer service! And can somebody please help sort my Query out????