SP
Sizwe P
1 reviews | Active since Oct 2023
13 Oct 2023, 13:02
Agents don't care about our queries. My withdrawal not paid!!!!
Customer Service is very Bad. I personally think that the stuff/agents don't care about our queries. My withdrawal is not paid but I recieve an sms confirming that my OZOW with drawal was approved. When I login to my account my withdrawal was rejected. I phoned to know the reason and they said they will get back to me, No one phoned me back. I phoned again before requesting before requesting another withdraw only to find out that my matter was not even escalated. I had a live chat with Nomvula S and there was not respose from her. I had another live chat with Zama and she/he said my withdrawal is aprroved while it was still pending. I corrected his/her statement and she rep**** by saying she doesnt know anything because her shift started at 10pm.
My withdrawal is rejected again this morning and still the is no feedback provided. I'm trully hurt and disappointed with supabets. I regret the day I sign up with them because they are never there for you when you need them
Helpful (0)
Replies (9)0
Replies (9)
Supabets's replyOfficial
13 Oct 2023, 13:21Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply13 Oct 2023, 13:21
Official
Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
SP
Sizwe P's updateReviewer Update
13 Oct 2023, 14:05Hello Daniel
I did request cardless and requested. R353 was reversed again. Please assist with Cardless transection
I did request cardless and requested. R353 was reversed again. Please assist with Cardless transection
SP
Sizwe P's update13 Oct 2023, 14:05
Reviewer Update
Hello Daniel
I did request cardless and requested. R353 was reversed again. Please assist with Cardless transection
I did request cardless and requested. R353 was reversed again. Please assist with Cardless transection
Supabets's replyOfficial
13 Oct 2023, 14:15 Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
Kind regards,
Supabets Gaming Group.
Supabets Gaming Group.
Supabets's reply13 Oct 2023, 14:15
Official
Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
Kind regards,
Supabets Gaming Group.
Supabets Gaming Group.
SP
Sizwe P's updateReviewer Update
13 Oct 2023, 16:39My voucher pin for standard bank is not recieved. Just pay me and I promise I will not bother you agan please
SP
Sizwe P's update13 Oct 2023, 16:39
Reviewer Update
My voucher pin for standard bank is not recieved. Just pay me and I promise I will not bother you agan please
Supabets's replyOfficial
13 Oct 2023, 16:43 Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
Kind regards,
Supabets Gaming Group.
Supabets Gaming Group.
Supabets's reply13 Oct 2023, 16:43
Official
Hi Sizwe Phugwayo
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
We acknowledge receipt of your review and thank you for bringing this to our attention. Please be patient whilst we check your query.
Kind regards,
Supabets Gaming Group.
Supabets Gaming Group.
SP
Sizwe P's updateReviewer Update
13 Oct 2023, 21:44Thanks for the agent who phoned me just to give me a false hope that she will get back to me after 1hour, that was 5 hours ago. more than 30 hour and my problem just escalates. It hurts and stressful honestly
SP
Sizwe P's update13 Oct 2023, 21:44
Reviewer Update
Thanks for the agent who phoned me just to give me a false hope that she will get back to me after 1hour, that was 5 hours ago. more than 30 hour and my problem just escalates. It hurts and stressful honestly
Supabets's replyOfficial
14 Oct 2023, 07:10 Hi Sizwe Phugwayo
We do apologize and we will have this rectified shortly .
Kind Regards
Supabets Gaming Group
We do apologize and we will have this rectified shortly .
Kind Regards
Supabets Gaming Group
Supabets's reply14 Oct 2023, 07:10
Official
Hi Sizwe Phugwayo
We do apologize and we will have this rectified shortly .
Kind Regards
Supabets Gaming Group
We do apologize and we will have this rectified shortly .
Kind Regards
Supabets Gaming Group
SP
Sizwe P's updateReviewer Update
14 Oct 2023, 12:42Danieal I want to take this time to thank you very much for all the effort you made to esure that my money is paid. I spoke to different agents and none of them kept their word. They lie and take the supabets customers for nothing. e.g "I will get back to you", "we have escalated the matter and feedback will be provided shortly", "withdrawal team is unvailable" "We don't know what is the problem".....
Daneal you are the only person I trasted from the first phone call to the last. Without you I was gonna be nothing but a stressful helpless person to relay unreliable agents.
supabets is great organisation and one of the best in SA. Some of the employee make it bad and I believe manage is bad as thier employees because they can't discipline.
If anyone believe I'm wrong, note this: Is there any one you invistigated due to poor service I had? If no. Top management must get the right people for the right job.
We can't have problems shif after shift, day after day with the same resualts with different people handling the matter.
Daniel please continue working hard and I hope honest magement will see the best from your hard work. You derserve to manage/supervise those people to be on the same standard like yours.
Supabet will be great and more client will signup. Profit will increase, employments will increase with opportunities of right people being promoted and the health business will run and better than others.
Supabets has the great vairaty of options to bet on which I believe it caused a lot of money to build, so please make it profitable and put the right people in the right possitions. encourage team work day in and day out.
I love you all and thank you for everything. I still have believe in all of you after what i experiaced. Please remember that the smallest hole can sink a great SHIP.
Thank you again for your payment
Daneal you are the only person I trasted from the first phone call to the last. Without you I was gonna be nothing but a stressful helpless person to relay unreliable agents.
supabets is great organisation and one of the best in SA. Some of the employee make it bad and I believe manage is bad as thier employees because they can't discipline.
If anyone believe I'm wrong, note this: Is there any one you invistigated due to poor service I had? If no. Top management must get the right people for the right job.
We can't have problems shif after shift, day after day with the same resualts with different people handling the matter.
Daniel please continue working hard and I hope honest magement will see the best from your hard work. You derserve to manage/supervise those people to be on the same standard like yours.
Supabet will be great and more client will signup. Profit will increase, employments will increase with opportunities of right people being promoted and the health business will run and better than others.
Supabets has the great vairaty of options to bet on which I believe it caused a lot of money to build, so please make it profitable and put the right people in the right possitions. encourage team work day in and day out.
I love you all and thank you for everything. I still have believe in all of you after what i experiaced. Please remember that the smallest hole can sink a great SHIP.
Thank you again for your payment
SP
Sizwe P's update14 Oct 2023, 12:42
Reviewer Update
Danieal I want to take this time to thank you very much for all the effort you made to esure that my money is paid. I spoke to different agents and none of them kept their word. They lie and take the supabets customers for nothing. e.g "I will get back to you", "we have escalated the matter and feedback will be provided shortly", "withdrawal team is unvailable" "We don't know what is the problem".....
Daneal you are the only person I trasted from the first phone call to the last. Without you I was gonna be nothing but a stressful helpless person to relay unreliable agents.
supabets is great organisation and one of the best in SA. Some of the employee make it bad and I believe manage is bad as thier employees because they can't discipline.
If anyone believe I'm wrong, note this: Is there any one you invistigated due to poor service I had? If no. Top management must get the right people for the right job.
We can't have problems shif after shift, day after day with the same resualts with different people handling the matter.
Daniel please continue working hard and I hope honest magement will see the best from your hard work. You derserve to manage/supervise those people to be on the same standard like yours.
Supabet will be great and more client will signup. Profit will increase, employments will increase with opportunities of right people being promoted and the health business will run and better than others.
Supabets has the great vairaty of options to bet on which I believe it caused a lot of money to build, so please make it profitable and put the right people in the right possitions. encourage team work day in and day out.
I love you all and thank you for everything. I still have believe in all of you after what i experiaced. Please remember that the smallest hole can sink a great SHIP.
Thank you again for your payment
Daneal you are the only person I trasted from the first phone call to the last. Without you I was gonna be nothing but a stressful helpless person to relay unreliable agents.
supabets is great organisation and one of the best in SA. Some of the employee make it bad and I believe manage is bad as thier employees because they can't discipline.
If anyone believe I'm wrong, note this: Is there any one you invistigated due to poor service I had? If no. Top management must get the right people for the right job.
We can't have problems shif after shift, day after day with the same resualts with different people handling the matter.
Daniel please continue working hard and I hope honest magement will see the best from your hard work. You derserve to manage/supervise those people to be on the same standard like yours.
Supabet will be great and more client will signup. Profit will increase, employments will increase with opportunities of right people being promoted and the health business will run and better than others.
Supabets has the great vairaty of options to bet on which I believe it caused a lot of money to build, so please make it profitable and put the right people in the right possitions. encourage team work day in and day out.
I love you all and thank you for everything. I still have believe in all of you after what i experiaced. Please remember that the smallest hole can sink a great SHIP.
Thank you again for your payment
Supabets's replyOfficial
14 Oct 2023, 14:40 Hi Sizwe Phugwayo
We would like to thank you for your positive feedback. We will also make sure to let Daniel know that his efforts don't go unnoticed.
Kind Regards
Supabets Gaming Group
We would like to thank you for your positive feedback. We will also make sure to let Daniel know that his efforts don't go unnoticed.
Kind Regards
Supabets Gaming Group
Supabets's reply14 Oct 2023, 14:40
Official
Hi Sizwe Phugwayo
We would like to thank you for your positive feedback. We will also make sure to let Daniel know that his efforts don't go unnoticed.
Kind Regards
Supabets Gaming Group
We would like to thank you for your positive feedback. We will also make sure to let Daniel know that his efforts don't go unnoticed.
Kind Regards
Supabets Gaming Group