BP
Bongiwe P
1 reviews | Active since Jun 2024
06 Aug 2024, 06:10
Account not credited
I'm so unhappy with your services.i have send whatsapp which took hours to be responded ,I send emails but no respond .I talk to one of your agent and complaint that my account was not credited but money was deducted on my bank using capitec pay .they said I must send proof which I did but until today they keep saying your query is been escalated to the relevant department the whole day.only deposited of 20 and 30 rand take long to be credited so I wonder if is thousands it may take a year.worst part your services is very poor ,your agents are lazy to do their jobs by not responding to emails and take time to respond on whatsapp and Facebook and left in the middle of the conversation,I will never recommend supabets to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Supabets's replyOfficial
06 Aug 2024, 06:32Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply06 Aug 2024, 06:32
Official
Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
BP
Bongiwe P's updateReviewer Update
06 Aug 2024, 09:46What's the use of calling instant of fixing the mess,I've been calling but the matter is not solved yet.jus credit my account
BP
Bongiwe P's update06 Aug 2024, 09:46
Reviewer Update
What's the use of calling instant of fixing the mess,I've been calling but the matter is not solved yet.jus credit my account
Supabets's replyOfficial
06 Aug 2024, 09:53 Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply06 Aug 2024, 09:53
Official
Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
BP
Bongiwe P's updateReviewer Update
06 Aug 2024, 19:37I waited for your call the whole day but I didn't receive any then I decided to call ,one of your consulted ask me to send proof of payment via email I told her that I did send yesterday and on whatsapp as well she ask for 2 minutes to check my query and she promised she will get back to me but she didn't get back to me.supabets services is the worst on them all .they don't respond emails nor help over the phone ,all they do is to keep lying and say the matter is being ascalated to
BP
Bongiwe P's update06 Aug 2024, 19:37
Reviewer Update
I waited for your call the whole day but I didn't receive any then I decided to call ,one of your consulted ask me to send proof of payment via email I told her that I did send yesterday and on whatsapp as well she ask for 2 minutes to check my query and she promised she will get back to me but she didn't get back to me.supabets services is the worst on them all .they don't respond emails nor help over the phone ,all they do is to keep lying and say the matter is being ascalated to
Supabets's replyOfficial
06 Aug 2024, 19:51Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply06 Aug 2024, 19:51
Official
Hi Bongiwe Prosperity
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.