PM
Pfariso M

1 reviews | Active since Mar 2024

04 Apr 2024, 10:01

3 weeks since waiting for a withdrawal

I've written a complaint about my withdrawal and the agent called me and told me they're still investigating my bonus winnings and it could take up you 3 weeks, today marks the 3 weeks and still I didn't receive my withdrawal, this is unprofessional

0
Replies (19)
Supabets
Supabets's reply04 Apr 2024, 10:07
Official

Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
PM
Pfariso M's update05 Apr 2024, 08:38
Reviewer Update
I'm still waiting for feedback even now, it's been 3 weeks since I've been waiting for my withdrawal, please fix your services
Supabets
Supabets's reply05 Apr 2024, 08:45
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback .

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
PM
Pfariso M's update05 Apr 2024, 15:54
Reviewer Update
I'm still waiting for feedback on the matter
Supabets
Supabets's reply06 Apr 2024, 10:39
Official
Hi  Pfariso Constance Mauda

We understand your frustration, and we thank you for your patience. Unfortunately a decision has not been finalized. I will follow up again and will provide feedback as soon as we have received it. 

Kind Regards 

Supabets Gaming Group. 
PM
Pfariso M's update08 Apr 2024, 08:26
Reviewer Update
I'm still waiting for feedback even now, it's been more than 3 weeks waiting for my withdrawal
Supabets
Supabets's reply08 Apr 2024, 10:48
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback .

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
 
PM
Pfariso M's update09 Apr 2024, 11:29
Reviewer Update
I'm still waiting for my withdrawal and there's no feedback to that, how can a withdrawal take more than 3 weeks while on their terms they say withdrawals take up to 48 hours
PM
Pfariso M's update09 Apr 2024, 11:33
Reviewer Update
I'm still waiting for my withdrawal and there's no feedback to that, how can a withdrawal take more than 3 weeks while on their terms they say withdrawals take up to 48 hours
Supabets
Supabets's reply10 Apr 2024, 06:48
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback .

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
 
PM
Pfariso M's update10 Apr 2024, 10:51
Reviewer Update
I'm still waiting for feedback on this matter
Supabets
Supabets's reply10 Apr 2024, 10:56
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback .

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
PM
Pfariso M's update11 Apr 2024, 11:08
Reviewer Update
Since forever saying I'll get feedback but there's no feedback I'm getting, everytime I contact the support team or send an email I always get the same answer " your query has been escalated to the relevant department, and we'll give you feedback" but instead there's no feedback I'm getting ..how can I wait for almost a month to get my withdrawal, this is pathetic and unprofessional
Supabets
Supabets's reply11 Apr 2024, 13:22
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback . 
We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
PM
Pfariso M's update11 Apr 2024, 16:41
Reviewer Update
What is the feedback, you always say you'll provide the feedback but you don't say anything
Supabets
Supabets's reply12 Apr 2024, 07:51
Official
 Hi  Pfariso Constance Mauda
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration, Kindly note that we have done a follow up regarding your query and we will provide feedback as soon as we receive the feedback .

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
PM
Pfariso M's update15 Apr 2024, 12:28
Reviewer Update
I've made a withdrawal of R14650 and I only got R3000, they say the maximum withdrawal winnings is R3000 but the time I registered my account this term wasn't there, it was created not long ago
Supabets
Supabets's reply15 Apr 2024, 12:52
Official
Hi Pfariso Constance Mauda 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
Supabets
Supabets's reply15 Apr 2024, 12:54
Official
Hi Pfariso Constance Mauda 

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group.