Never again with short term loans

I took a short term loan with Sunshine loans and signed a debicheck manditate for a deduction of the money I took, fast forward pay day came and they overcharged me.. been waiting for a refund since November 26 2025 and no response from their side been sending multiple emails no response and the status on my profile is still the same no change but I was supposed to get my refund in 3 business days.