Poor service unprofessional staff

Very poor service and disrespectful staff in reception. I made an appointment with Rose for my braces and drove 35 minutes to the branch for my appointment only to be told they can’t assist me because they don’t have the correct equipment. When I approached reception to question why they booked my appointment if they don’t have equipment, they miraculously found the thing they were looking for. The receptionist was disrespectful and gave me a **** customer service number. Upon requesting a transfer it was found that they do not have my history on file. I don’t recommend this practice.