NPS Score
0
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Sunset Dentistry
How is Sunset Dentistry rated on Hellopeter?
Hellopeter has tracked Sunset Dentistry across 20 reviews. Sunset Dentistry hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sunset Dentistry? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2025
Horrible
The worst when it comes to booking appointments and being attended to I booked an appointment weeks ago and when I got there (on time ) for my appointment, there were over 12 other patients waiting to see the same doctor. Not only did I waste my time driving to the facility but I wasted petrol. When I complain on social media, I met with arrogance.Bare in mind this is not the first time this is happening where I have to turn at the facility because they failed to communicate that there’s a backlog of patients or no electricity. The social media consultant literally went on to Say “like I said we apologize for the inconvenience “ when asked about my time and petrol wasted: I definitely would not recommend. Customer service is poor and clients aren’t being taken seriously
1 reviews | Active since Aug 2025
Horrible
The worst when it comes to booking appointments and being attended to I booked an appointment weeks ago and when I got there (on time ) for my appointment, there were over 12 other patients waiting to see the same doctor. Not only did I waste my time driving to the facility but I wasted petrol. When I complain on social media, I met with arrogance.Bare in mind this is not the first time this is happening where I have to turn at the facility because they failed to communicate that there’s a backlog of patients or no electricity. The social media consultant literally went on to Say “like I said we apologize for the inconvenience “ when asked about my time and petrol wasted: I definitely would not recommend. Customer service is poor and clients aren’t being taken seriously
1 reviews | Active since May 2019
Wow! What a WOW! It was my 2nd visit, the atmosphere was welcoming, communication was very good, my tooth extraction was smooth, painless and stress free
Wow! What a WOW! It was my 2nd visit, the atmosphere was welcoming, communication was very good, my tooth extraction was smooth, painless and stress free. It was my 1st time extracting a tooth, the procedure took less than 15minute,imagine and the whole experience was the best. Thank you Dr KP Mokuele and the Team for the amazing service. Keep up the good work.
1 reviews | Active since May 2019
Wow! What a WOW! It was my 2nd visit, the atmosphere was welcoming, communication was very good, my tooth extraction was smooth, painless and stress free
Wow! What a WOW! It was my 2nd visit, the atmosphere was welcoming, communication was very good, my tooth extraction was smooth, painless and stress free. It was my 1st time extracting a tooth, the procedure took less than 15minute,imagine and the whole experience was the best. Thank you Dr KP Mokuele and the Team for the amazing service. Keep up the good work.
1 reviews | Active since May 2019
Awesome, Friendly and Informative service received
Awesome, Friendly and Informative service received. The waiting area is welcoming, a receptionist was happy to assist me as it was my first time. The visit was extra ordinary for me, all thanks to you Noluthando Vilakazi, you were accomodative, friendly, social and displaying passion in what you do. At 1st i was worried by these negative comments but Wow for me it was a different experience. See you soon :-)
1 reviews | Active since May 2019
Awesome, Friendly and Informative service received
Awesome, Friendly and Informative service received. The waiting area is welcoming, a receptionist was happy to assist me as it was my first time. The visit was extra ordinary for me, all thanks to you Noluthando Vilakazi, you were accomodative, friendly, social and displaying passion in what you do. At 1st i was worried by these negative comments but Wow for me it was a different experience. See you soon :-)
1 reviews | Active since Dec 2015
Bad customer service
I am in disbelief of what I just experienced at soweto branch today the 20th of September. My daughter's check was rescheduled from the 13th to the 20th. After thr check up she was told she cannot have her check ups on Saturday anymore so she called me as i was waiting for her in the car. Went inside and the lady who was working today told me with attitude that they were accommodating her for Saturdays as they don't take Saturdays bookings for braces hence they rescheduled her appointment from the 13th to 20th September. So she will do me a favor by squeezing her on the 1st of November. Why must Soweto branch treat me like we getting this service for free? Head office came to my rescue to have Saturdays appointment as they initially told me if I can't come during the week I must go to fourways. I paid the full amount and I am told she's doing me a favor by squeezing me and I must diarized the booking. What happened to receiving an sms. May I humble ask Management to look at Saturdays bookings issue at Soweto branch, customer service( They look on her face when i went any inside to ask about thr Saturday booking issue) if Saturday booking is an issue, they should rather tell you upfront so you decide whether to continue with them or go to another place. And by the way she squeezed me for the 1st of November as soon as I mentioned that head office told me they do have appointments but I forgot if it is twice or once a month
1 reviews | Active since Dec 2015
Bad customer service
I am in disbelief of what I just experienced at soweto branch today the 20th of September. My daughter's check was rescheduled from the 13th to the 20th. After thr check up she was told she cannot have her check ups on Saturday anymore so she called me as i was waiting for her in the car. Went inside and the lady who was working today told me with attitude that they were accommodating her for Saturdays as they don't take Saturdays bookings for braces hence they rescheduled her appointment from the 13th to 20th September. So she will do me a favor by squeezing her on the 1st of November. Why must Soweto branch treat me like we getting this service for free? Head office came to my rescue to have Saturdays appointment as they initially told me if I can't come during the week I must go to fourways. I paid the full amount and I am told she's doing me a favor by squeezing me and I must diarized the booking. What happened to receiving an sms. May I humble ask Management to look at Saturdays bookings issue at Soweto branch, customer service( They look on her face when i went any inside to ask about thr Saturday booking issue) if Saturday booking is an issue, they should rather tell you upfront so you decide whether to continue with them or go to another place. And by the way she squeezed me for the 1st of November as soon as I mentioned that head office told me they do have appointments but I forgot if it is twice or once a month