Products don’t work

Disappointing Product Experience and Concerns About the Review/Refund System

I purchased the Sunday Cosmetics Brightening Care Routine because I was specifically looking for a product to help with hyper***mentation. Unfortunately, my experience has been extremely disappointing.

After using the products, I experienced irritation and a burning sensation on my skin. The body oil was particularly problematic. The burning became so uncomfortable that I had to sit under an air conditioner to cool my skin and reduce the burning, even though it was a cold day. I eventually stopped using the oil.

I contacted Sunday Cosmetics to report the reaction, but I was told that there was nothing they could do. I explained the burning sensation again, but I did not receive a satisfactory resolution.

I continued using the body lotion and scrub. Unfortunately, the scrub is also disappointing. It is extremely sticky and does not feel like a proper exfoliating scrub. It feels more like applying lotion to the body with a few sugar granules in it. I don’t get the exfoliating effect I expected.

The body butter is the only product I genuinely like. It is a good moisturiser and leaves my skin feeling soft and moisturised. However, I am using it purely as a moisturiser because I have not seen any noticeable brightening or hyper***mentation results.

I have been using the products for approximately four weeks and have seen no noticeable improvement whatsoever — not even a slight change.

I am also concerned about the company’s policy regarding refunds and positive results. My understanding is that customers can receive a refund if they provide evidence showing that the product has worked for them. This raises concerns for me about how much confidence consumers should place in the before-and-after reviews being used to promote these products. If customers have a financial incentive to submit successful results, I believe consumers deserve transparency about this when relying on those reviews to make purchasing decisions.

I am not claiming that every review is ****, because I cannot personally verify that. However, after my own experience, I am questioning the reliability of the results being advertised and whether the reviews provide a complete picture of customers’ experiences.

I spent my money expecting a product that would help with my hyper***mentation. Instead, I experienced burning/irritation, stopped using one of the products, found the scrub ineffective for my needs, and after approximately four weeks have seen no improvement.

I would urge potential customers to do thorough research and consider the experiences of customers who have not achieved the advertised results before purchasing the full routine.

I am extremely disappointed with both the products and the way my complaint was handled. I believe customers deserve better transparency, proper support when adverse reactions are reported, and a fair resolution when a product does not meet expectations.