Sundae Skin Co
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Sundae Skin Co
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mahlatse M
1 reviews | Active since Sept 2026
16 Sept 2026, 18:38
Products don’t work
Disappointing Product Experience and Concerns About the Review/Refund System I purchased the Sunday Cosmetics Brightening Care Routine because I was specifically looking for a product to help with hyper***mentation. Unfortunately, my experience has been extremely disappointing. After using the products, I experienced irritation and a burning sensation on my skin. The body oil was particularly problematic. The burning became so uncomfortable that I had to sit under an air conditioner to cool my skin and reduce the burning, even though it was a cold day. I eventually stopped using the oil. I contacted Sunday Cosmetics to report the reaction, but I was told that there was nothing they could do. I explained the burning sensation again, but I did not receive a satisfactory resolution. I continued using the body lotion and scrub. Unfortunately, the scrub is also disappointing. It is extremely sticky and does not feel like a proper exfoliating scrub. It feels more like applying lotion to the body with a few sugar granules in it. I don’t get the exfoliating effect I expected. The body butter is the only product I genuinely like. It is a good moisturiser and leaves my skin feeling soft and moisturised. However, I am using it purely as a moisturiser because I have not seen any noticeable brightening or hyper***mentation results. I have been using the products for approximately four weeks and have seen no noticeable improvement whatsoever — not even a slight change. I am also concerned about the company’s policy regarding refunds and positive results. My understanding is that customers can receive a refund if they provide evidence showing that the product has worked for them. This raises concerns for me about how much confidence consumers should place in the before-and-after reviews being used to promote these products. If customers have a financial incentive to submit successful results, I believe consumers deserve transparency about this when relying on those reviews to make purchasing decisions. I am not claiming that every review is ****, because I cannot personally verify that. However, after my own experience, I am questioning the reliability of the results being advertised and whether the reviews provide a complete picture of customers’ experiences. I spent my money expecting a product that would help with my hyper***mentation. Instead, I experienced burning/irritation, stopped using one of the products, found the scrub ineffective for my needs, and after approximately four weeks have seen no improvement. I would urge potential customers to do thorough research and consider the experiences of customers who have not achieved the advertised results before purchasing the full routine. I am extremely disappointed with both the products and the way my complaint was handled. I believe customers deserve better transparency, proper support when adverse reactions are reported, and a fair resolution when a product does not meet expectations.
Helpful (0)
|Replies (0)MM
Mahlatse M
1 reviews | Active since Sept 2026
16 Sept 2026, 18:38
Products don’t work
Disappointing Product Experience and Concerns About the Review/Refund System I purchased the Sunday Cosmetics Brightening Care Routine because I was specifically looking for a product to help with hyper***mentation. Unfortunately, my experience has been extremely disappointing. After using the products, I experienced irritation and a burning sensation on my skin. The body oil was particularly problematic. The burning became so uncomfortable that I had to sit under an air conditioner to cool my skin and reduce the burning, even though it was a cold day. I eventually stopped using the oil. I contacted Sunday Cosmetics to report the reaction, but I was told that there was nothing they could do. I explained the burning sensation again, but I did not receive a satisfactory resolution. I continued using the body lotion and scrub. Unfortunately, the scrub is also disappointing. It is extremely sticky and does not feel like a proper exfoliating scrub. It feels more like applying lotion to the body with a few sugar granules in it. I don’t get the exfoliating effect I expected. The body butter is the only product I genuinely like. It is a good moisturiser and leaves my skin feeling soft and moisturised. However, I am using it purely as a moisturiser because I have not seen any noticeable brightening or hyper***mentation results. I have been using the products for approximately four weeks and have seen no noticeable improvement whatsoever — not even a slight change. I am also concerned about the company’s policy regarding refunds and positive results. My understanding is that customers can receive a refund if they provide evidence showing that the product has worked for them. This raises concerns for me about how much confidence consumers should place in the before-and-after reviews being used to promote these products. If customers have a financial incentive to submit successful results, I believe consumers deserve transparency about this when relying on those reviews to make purchasing decisions. I am not claiming that every review is ****, because I cannot personally verify that. However, after my own experience, I am questioning the reliability of the results being advertised and whether the reviews provide a complete picture of customers’ experiences. I spent my money expecting a product that would help with my hyper***mentation. Instead, I experienced burning/irritation, stopped using one of the products, found the scrub ineffective for my needs, and after approximately four weeks have seen no improvement. I would urge potential customers to do thorough research and consider the experiences of customers who have not achieved the advertised results before purchasing the full routine. I am extremely disappointed with both the products and the way my complaint was handled. I believe customers deserve better transparency, proper support when adverse reactions are reported, and a fair resolution when a product does not meet expectations.
0
Replies (0)NL
Nicholas L
1 reviews | Active since Dec 2025
5 Dec 2025, 17:34
Do NOT order with this company!!
I am extremely disappointed with the service I received. My delivery was scheduled for between 4:30 and 5:00pm. Earlier in the day, I called to confirm that the order should be delivered to my office and asked whether it could possibly arrive a bit earlier, as I finish work at 4:00pm. I was told they would inform the driver. By 3:30pm, I had heard nothing, so I called again. After being put on hold for a long time, I was told the driver was running late but would still arrive between 4:30 and 5:00pm. It is now 5:30pm, I am still sitting at my office waiting, and there has been no delivery. What’s worse is that when I tried calling again, the company phone line was repeatedly switched off — the call either cut off or I was told no one was available to answer. This has been unacceptable and incredibly unprofessional service. I am very disappointed and would not recommend this company based on this experience.
Helpful (0)
|Replies (0)NL
Nicholas L
1 reviews | Active since Dec 2025
5 Dec 2025, 17:34
Do NOT order with this company!!
I am extremely disappointed with the service I received. My delivery was scheduled for between 4:30 and 5:00pm. Earlier in the day, I called to confirm that the order should be delivered to my office and asked whether it could possibly arrive a bit earlier, as I finish work at 4:00pm. I was told they would inform the driver. By 3:30pm, I had heard nothing, so I called again. After being put on hold for a long time, I was told the driver was running late but would still arrive between 4:30 and 5:00pm. It is now 5:30pm, I am still sitting at my office waiting, and there has been no delivery. What’s worse is that when I tried calling again, the company phone line was repeatedly switched off — the call either cut off or I was told no one was available to answer. This has been unacceptable and incredibly unprofessional service. I am very disappointed and would not recommend this company based on this experience.
0
Replies (0)