JJ
James J
1 reviews | Active since Dec 2014
09 Feb 2026, 11:19
Sucasa Air - Poor Service
I booked for Sucasa to come and service my aircon. I confirmed date and times with them several days before the appointment and told them they had to finish by 15h00. On the Friday I was told they would arrive late morning. I phoned them at 12h00 and was told they would then arrive between 13h00 and 14h00. They had not arrived by 14h35 I phoned them they had to finish by 15h00 which was then not possible. I said they must come first thing on Monday. They said they were booked up on Monday and could not come. I had to make all the calls to them to find out what was happening. Extremely poor service and not recommended. Money was paid in advance and was refunded.
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Sucasa Airconditioning's replyOfficial
09 Feb 2026, 11:44Hi James,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused.
As communicated on the day, our technicians were delayed on a prior job due to circumstances beyond our control. We did keep you updated on the revised arrival times, however we understand that this no longer worked within your required 15h00 cutoff.
To resolve the matter, we offered to reschedule the service for the next available date or to process a full refund. You opted for the refund, which was completed accordingly.
We acknowledge that the situation could have been handled better from a communication and scheduling perspective, and we are actively working on improving this to avoid similar issues in future.
We appreciate your feedback and wish you all the best going forward.
Kind regards,
Sucasa Air Conditioning
Sucasa Airconditioning's reply09 Feb 2026, 11:44
Official
Hi James,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused.
As communicated on the day, our technicians were delayed on a prior job due to circumstances beyond our control. We did keep you updated on the revised arrival times, however we understand that this no longer worked within your required 15h00 cutoff.
To resolve the matter, we offered to reschedule the service for the next available date or to process a full refund. You opted for the refund, which was completed accordingly.
We acknowledge that the situation could have been handled better from a communication and scheduling perspective, and we are actively working on improving this to avoid similar issues in future.
We appreciate your feedback and wish you all the best going forward.
Kind regards,
Sucasa Air Conditioning