NPS Score
-34
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Sucasa Airconditioning
How is Sucasa Airconditioning rated on Hellopeter?
Hellopeter has tracked Sucasa Airconditioning across 12 reviews. Sucasa Airconditioning hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sucasa Airconditioning? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2013
Zero Respect for Customers
Zero respect for customers. Been waiting for more than a week just for an answer to my request for aircon service. Installing with them was just as frustrating due to virtually zero communication from their side. Stuck chatting with an AI bot that does nothing. Guess the greedy owner thought it would be wise to fire his customer service staff and replace them with AI. Well congrats, you lost yourself a paying customer, and I will make absolutely sure to tell everyone not to use your service.
1 reviews | Active since Jul 2013
Zero Respect for Customers
Zero respect for customers. Been waiting for more than a week just for an answer to my request for aircon service. Installing with them was just as frustrating due to virtually zero communication from their side. Stuck chatting with an AI bot that does nothing. Guess the greedy owner thought it would be wise to fire his customer service staff and replace them with AI. Well congrats, you lost yourself a paying customer, and I will make absolutely sure to tell everyone not to use your service.
1 reviews | Active since Nov 2025
Sucasa Airconditioning...The Best !!!
Sucasa Airconditioning...what an awesome aircon company indeed ! Other aircon companies out there...TAKE NOTE AND LEARN FROM Sucasa Airconditioning and how its done when selling and providing airconditioners in South Africa !!! Very well priced with excellent customer service as the lady knows how its done, very informative and helpful ! The lady that I chatted to on the phone was extremely pro-active throughout the entire process, and when she mentioned that the aircon will be delivered at a certain date and be installed at a certain date and time, it surely was delivered and installed at those certain dates and time! Now that is how businesses should be. I will definitely refer and deal with Sucasa Airconditioning from now on...WELL DONE !!
1 reviews | Active since Nov 2025
Sucasa Airconditioning...The Best !!!
Sucasa Airconditioning...what an awesome aircon company indeed ! Other aircon companies out there...TAKE NOTE AND LEARN FROM Sucasa Airconditioning and how its done when selling and providing airconditioners in South Africa !!! Very well priced with excellent customer service as the lady knows how its done, very informative and helpful ! The lady that I chatted to on the phone was extremely pro-active throughout the entire process, and when she mentioned that the aircon will be delivered at a certain date and be installed at a certain date and time, it surely was delivered and installed at those certain dates and time! Now that is how businesses should be. I will definitely refer and deal with Sucasa Airconditioning from now on...WELL DONE !!
1 reviews | Active since Dec 2014
Sucasa Air - Poor Service
I booked for Sucasa to come and service my aircon. I confirmed date and times with them several days before the appointment and told them they had to finish by 15h00. On the Friday I was told they would arrive late morning. I phoned them at 12h00 and was told they would then arrive between 13h00 and 14h00. They had not arrived by 14h35 I phoned them they had to finish by 15h00 which was then not possible. I said they must come first thing on Monday. They said they were booked up on Monday and could not come. I had to make all the calls to them to find out what was happening. Extremely poor service and not recommended. Money was paid in advance and was refunded.
1 reviews | Active since Dec 2014
Sucasa Air - Poor Service
I booked for Sucasa to come and service my aircon. I confirmed date and times with them several days before the appointment and told them they had to finish by 15h00. On the Friday I was told they would arrive late morning. I phoned them at 12h00 and was told they would then arrive between 13h00 and 14h00. They had not arrived by 14h35 I phoned them they had to finish by 15h00 which was then not possible. I said they must come first thing on Monday. They said they were booked up on Monday and could not come. I had to make all the calls to them to find out what was happening. Extremely poor service and not recommended. Money was paid in advance and was refunded.