Very disappointing experience with Stuttafords Van Lines

Moving overseas with Stuttafords with Insurance. Had the most amazing, informative professional Alex who gave us the quote. A very expensive, heartbreaking unforgettable experience. Team of 4, including the driver. I spoke to the driver/manager who said he was with Stuttafords for 13yrs. He was professional and immediately I felt trust because he’s the most important person overseeing and delivering my valuable possessions to the destination to be stored. He had to go through all my items which I had assumed was for packing purposes and not a “shopping list”. I had made it easier for the packers by separating in sections the electrical, tools, linen, crockery, kitchen ware, books, clothes to be easily sorted, wrapped, boxed and labelled. I received the most mixed up items in the boxes and most labelling that meant nothing. Never thought to take photos of each and every item as proof which I never thought or hoped was needed for loss of missing items. There were a number of small items. I regret not doing this and having complete trust in the team. I never counted or watched the boxes as it left my premises and loaded into the temporary container. My mistake was not reading the legal requirements and policy about procedures for registering claims and complaints. I am required to advise the Product Supplier or Binder Holder within 7 days and missing items on the day of delivery if a loss, provide proof in support of the claim, report any crime to the police and provide any other details that may be required by the Product Supplier. Already I have no chance of claiming because how could I remember and check 102 boxes for missing items in 7 days. I also have no pictures of the items prior to them being packed. Whatever was of value, heirloom pieces and sentimental memories were gone. I received only 60% of all my items.